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Old 12-27-2012, 08:36 AM   #31
ApK
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The best thing to do is play it stupid, act upset, and chances are Amazon will go above and beyond what they are expected to do to make you happy
The best advice I've ever heard on the social engineering of customer service reps was from Click and Clack, the Car Talk guys on NPR. You say:

"I have a problem, and you're the only one who can help me."

Works wonders.

ApK

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Old 12-27-2012, 08:44 AM   #32
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The old saying "you catch more flies with honey than with vinegar" certainly has a lot of truth to it.
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Old 12-27-2012, 09:08 AM   #33
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My K3 has had a curved line coming from the corner of the bezel down towards the Menu button since it was only a few months old. It's getting more pronounced but I've not really worried about it until now. Is this going to turn into a crack?
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Old 12-27-2012, 09:12 AM   #34
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Yes, probably. That's the "standard" K3 bezel crack. It is purely cosmetic.
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Old 12-27-2012, 09:16 AM   #35
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Quote:
Originally Posted by HarryT View Post
Yes, probably. That's the "standard" K3 bezel crack. It is purely cosmetic.
Thanks Harry. I thought so. If it cracks, it cracks. As long as I can read my books I'll keep it.
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Old 12-27-2012, 09:57 AM   #36
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I have a similar crack as well; when it first showed up, my Kindle was under warranty, and they replaced it for free immediately (had one arrive the day after I called). I'm well out of warranty now, and I decided to just sell my Kindle on. Picking up a Paperwhite this week!
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Old 12-27-2012, 10:40 AM   #37
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I too have the same crack on my Kindle keyboard. A definite known design defect.

I think that your title is a bit misleading. They were responsive and did offer you a solution. You just didn't like it.
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Old 12-27-2012, 01:44 PM   #38
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Originally Posted by Dr. Drib View Post
That is it EXACTLY! (Thanks for the photo.)

Did you decide to keep yours?


Don
I did - I don't like the crack, but I like my K3.

John
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Old 12-27-2012, 02:24 PM   #39
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I had a crack on my kk (bottom right corner of the bezel) while it was within the warrantee period. They sent me a new one first, then I had to send back the old one. The new one hasn't cracked (yet). I think it has the same type of bezel.

I have to say, I thought it was nice of Amazon to send the new one first so that I wouldn't be "kindleless" for a few days. That would have been unbearable.

Just saying you probably will have to agree to return yours to get their "deal".

Best wishes,

k4k
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Old 12-27-2012, 04:56 PM   #40
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I have a similar crack on my Kindle Keyboard. I'm not too worried about it.
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Old 12-27-2012, 08:17 PM   #41
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Originally Posted by Apollofortynine View Post
They gave you a 25/35% discount on the kindle 3g with special offers (35$ off) and its only $20 to remove ads, not really something I would complain about after the product I own out of warranty broke (and it doesn't affect operation).

I also believe Amazon wouldn't require you to send back your old kindle, so basically your getting a new kindle 3g for 35% off, when yours was out of warranty, and you still have your old one. What to do next? Sell your kindle 3g NIB on Ebay, get about 115 for it, and deal with the tiny crack that you will never notice accept for once a month when you use the keyboard.

I could be wrong though, you might need to send it back.

Also, you went about this all wrong. Take this from someone with experience on trying to get deals from customer service reps, telling them you know something they don't and then threatening them (herr derr I'm from mobileread and will give you a bad review) NEVER works. The best thing to do is play it stupid, act upset, and chances are Amazon will go above and beyond what they are expected to do to make you happy. Once I shipped $60 of protein to the wrong address (in college, sent it home instead of to the dorm). Totally my fault, but I contacted the rep and asked if I could return it. She informed me that I couldn't return it because its a food product, but said she would refund me the $60 and asked me to double check the address next time

Amazon has the best support if you don't piss them off. The only reason you got any discount at all is because it seems to be their official policy now, I'm surprised he didn't quote the actual prices for the products.
Just for the record, I did not need to send my cracked (out of warranty) Kindle.
When I talked to Amazon they first offered me the basic no-touch Kindle for US$ 20.- less. I then asked (ever so nicely) if they could offer me a discount for exactly the same model I have because I really like the Kindle Keyboard. I told me that he'll check with his supervisor, he then offered me the US$ 50.- off for the replacement (Kindle Keyboard 3G, no ads).
I was very happy with this deal, especially given the fact that my Kindle was out of warranty.
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Old 12-28-2012, 12:36 AM   #42
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Then that's pretty awesome, you'd have 2 fully usable kindles, getting the second one for 30% off. Not to shabby
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Old 12-29-2012, 06:57 PM   #43
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Problem now solved.

I've given the Kindle 3g with the lighted cover to my sister. She dropped her older 2 (US) Kindle and the upper 1/5 of her screen was damaged.

She's OK with the crack on the Kindle 3g.

Thank you to everyone who replied.



Don
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Old 12-31-2012, 07:40 AM   #44
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OP is overreacting a little bit. I mean it IS out of warranty.
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Old 01-01-2013, 09:53 AM   #45
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OP is overreacting a little bit. I mean it IS out of warranty.

No need now to overreact!

My sister now enjoys a better screen than what she had before. Too, the crack doesn't bother her!

All is well.





Don
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