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Old 12-13-2012, 10:50 AM   #1
ltr
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Contacting KOBO

There doesn't appear to be any method of contacting Kobo by email.

Seems impossible to do. They have a page here that has no send button, so that's not much help.

I have purchased from KOBO and have read all the books from an particular author I like, but KOBO has missed one of his books from 2011.

I thought I might email Kobo and inform them of the book so they could stock it. I wonder how I would accomplish that?


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Old 12-13-2012, 11:34 AM   #2
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Maybe try their facebook page or through getsatisfaction.com/kobo.
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Old 12-13-2012, 11:51 AM   #3
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Quote:
Originally Posted by ltr View Post
There doesn't appear to be any method of contacting Kobo by email.

Seems impossible to do. They have a page here that has no send button, so that's not much help.

I have purchased from KOBO and have read all the books from an particular author I like, but KOBO has missed one of his books from 2011.

I thought I might email Kobo and inform them of the book so they could stock it. I wonder how I would accomplish that?


ltr




http://www.kobo.com/help/response?in...n+the+store%3F



Quote:
Requesting books

Kobo has partnerships with hundreds of publishers worldwide, and we're adding new books every day. If you're looking for a specific book but can't find it in our catalog, please email us at help@kobobooks.com. We'll be happy to let the publisher know that there is a customer waiting.
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Old 12-13-2012, 12:18 PM   #4
ltr
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Thanks sqdancer, I sent them an email....
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Old 12-13-2012, 06:17 PM   #5
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Originally Posted by ltr View Post
There doesn't appear to be any method of contacting Kobo by email.

Seems impossible to do. They have a page here that has no send button, so that's not much help.

ltr
Probably the send button would be visible if you were signed in to their site. I haven't checked it but I did use their "Contact Us" yesterday to contact them by phone. They use International FreePhone so you can call their Canadian offices for free from the UK. I think that's a pretty good service compared with most "premium charge" helplines.

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Old 12-13-2012, 06:47 PM   #6
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Probably the send button would be visible if you were signed in to their site.
Nope...
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Old 12-14-2012, 07:22 AM   #7
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Interesting - if I now click on their Email Contact link it opens my Email Client with an address ready filled in for their helpline. That seems to have changed since I checked yesterday.

Must be work in progress.

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