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Old 08-16-2013, 08:34 PM   #1
KoboArc-er
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Won't turn on! Help!

My Kobo Arc won't turn on but its not broken. The indicator light still flashes but it won't turn on! I bet this is the case, yesterday night I put a watery piece of tissue on the back side to rub some steins off. Not the cover, but the part where it says the bar-code, the IC, the FCC id, the model and where its made. Right beside those parts, I know, its quite hard to understand.
URL to what I mean:
http://tinypic.com/view.php?pic=28ioowm&s=5

My indicator light flashes orange every few seconds when it is plugged in.
Yeah, so I need a quick resolution to this problem.

I don't want to replace my device or take it to a tech guy. I just want to fix this at home.


Last edited by KoboArc-er; 08-17-2013 at 03:33 PM.
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Old 08-17-2013, 08:24 AM   #2
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Last time my Arc decided it didn't want to boot up, holding volume down & power for 10 or so seconds seemed to trigger a reset (not factory reset, thankfully), after which it booted normally. Might be worth a try.
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Old 08-17-2013, 12:01 PM   #3
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It didn't work
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Old 08-17-2013, 02:13 PM   #4
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Try holding the power button down for 20 or more seconds before releasing
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Old 08-17-2013, 02:33 PM   #5
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I've tried that, I even held the power button for almost 5 minutes.
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Old 08-17-2013, 02:41 PM   #6
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The real issue here is why are there stains under the back snap cover? Did you spill something on the tablet?

Why are you cleaning it with a wet tissue?

I see a bunch of your posts here asking about very odd issues that nobody else has experienced. Some common sense would go a long way here...

Perhaps, contacting Kobo directly would be your best bet as you seem to have multiple issues that need to be addressed.

Last edited by slate; 08-17-2013 at 03:19 PM.
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Old 08-17-2013, 04:13 PM   #7
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1. I had oily fingers at the time. XD
2. I wanted my tablet clean. By the way, when I cleaned it my tablet didn't have any problems. When I shut it down to charge overnight, it didn't turn on the next morning. It's been a day since it has happened. The indicator light still flashes orange when I charge it.
3. I don't know why, my friend's phone has a charger problem, he has to find A SWEET SPOT so it can charge. My tablet has that problem as well.
4. What is their number? I live in the Toronto area.
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Old 08-18-2013, 05:30 PM   #8
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my indicator doesn't flash when I charge it. try another charging cable from USB and leave it charge over night. battery could be totally discharged.
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Old 08-18-2013, 10:48 PM   #9
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The poster at one point indicated an orange flashing light which appears to be an android indication of dead battery or charging problem.
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Old 08-18-2013, 10:52 PM   #10
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Quote:
Originally Posted by KoboArc-er View Post
1. I had oily fingers at the time. XD
2. I wanted my tablet clean. By the way, when I cleaned it my tablet didn't have any problems. When I shut it down to charge overnight, it didn't turn on the next morning. It's been a day since it has happened. The indicator light still flashes orange when I charge it.
3. I don't know why, my friend's phone has a charger problem, he has to find A SWEET SPOT so it can charge. My tablet has that problem as well.
4. What is their number? I live in the Toronto area.
See http://www.kobo.com/help/customer-care-phones/#NA


NEW Kobo ARC Activation Line:
1 (888) 668-9132
Sunday - Saturday: 9:00 - 24:00 EST

Kobo eReader Activation Line:
1 (800) 368-5390
Sunday - Saturday: 8:00 - 24:00 EST

General Customer Care Inquiries:
1 (855) 732-3662 ENGLISH
help@kobobooks.com
Sunday - Saturday: 8:00 - 24:00 EST
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Old 08-18-2013, 11:30 PM   #11
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I'm going to trying charging my Kobo Arc tonight but my Kobo also has a charger issue. I have to keep wiggling my Kobo (or my charger) to find a "sweet spot".
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Old 08-18-2013, 11:33 PM   #12
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By the way, I bought my Kobo Arc at Indigo If I get my Kobo Arc working again and do a factory reset, am I able to return it? I have so dents on it.
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Old 08-21-2013, 12:27 PM   #13
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I think my tablet is done. The inductor light doesn't flash anymore, the usb plugin thing is all messed up actually and I think this can not be fixed . I'm most likely not able to repair/replace this tablet so yeah.
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Old 08-21-2013, 02:09 PM   #14
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Take it back for repair . It'll still be under warranty.
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Old 08-21-2013, 06:55 PM   #15
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You may not know this company, NCIX, they fix computers, electronics, etc. I don't know if they can repair my Kobo Arc because the usb plugin is messed up, my Kobo Arc probably can't tell my usb is plugged into it.
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