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Old 11-16-2012, 02:06 PM   #1
Richard Moody
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ADE problems downloading today
I am having problems downloading recently bought titles from the Kobo site using ADE. They are on my Kobo Glo OK. ADE keeps giving error message. Adobe forum indicates I am not alone in this. Anyone else had his problem, or even a solution? I have contacted Kobo Customer Care but with no response.....
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Old 11-16-2012, 02:15 PM   #2
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Something to do with this, perhaps?

http://www.mobileread.com/forums/sho....php?p=2306874

As I understand it, fictionwise customers just got an email about migrating their purchases before they lose everything forever; and some of their offerings were ADE-controlled.

I'm guessing the Adobe Content servers are working their butts off...
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Old 11-16-2012, 02:17 PM   #3
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Ah - thank you - possibly the answer.

Many thanks.
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Old 11-16-2012, 05:31 PM   #4
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Nope, I don't think it is Adobe servers. I am having the same problem via Kobo with new or older purchases. However, I am able to download my books from BooksOnBoard with no problem. I received a pat answer from Kobo that my question/problem was elevated to a tier 2 team.
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Old 11-16-2012, 05:33 PM   #5
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I'm having the same problem, but only with books I purchased yesterday. I am able to download stuff purchased previously. I contacted Kobo and they said they reset the Adobe license, but it still doesn't work.
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Old 11-16-2012, 05:35 PM   #6
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I'm on tier 2 with Kobo too now. Let's hope!!
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Old 11-16-2012, 05:53 PM   #7
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Same thing happening with me. I've just purchased a brand new book from kobo and tried to download it to ADE - it failed with this error:

"The Case of the Deadly Butter Chicken:
IO Error on Network Request.
Please check your network connection and try again.

Network Path:
........

Event Detail:
Error #2038
--- end ---"

I'm logging a call with kobo.
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Old 11-16-2012, 06:12 PM   #8
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I've just downloaded a free book from feedbooks.com to ADE with no problems. The book wouldn't have had any DRM. Does this mean it is a kobo problem?
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Old 11-16-2012, 07:01 PM   #9
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I downloaded a couple of library books (DRM'd of course) today with ADE : no problems whatsoever...
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Old 11-16-2012, 07:17 PM   #10
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Me too as well. I just updated the ADE thinking that may be the problem, but it didn't work.
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Old 11-16-2012, 07:57 PM   #11
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Just emailed kobo back again. All I received was the standard "this is how you use ADE, install, click here, click there etc etc".

I told them I'd been using it for over 2 years and to read my ticket in full. They obviously didn't even read it. Not impressed, anyway, I'll give them another chance.
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Old 11-16-2012, 09:03 PM   #12
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I finally got an email from Kobo. I've been escalated to Tier 2 as well. I have to say unlike my previous attempts to contact them, they've been prompt to respond and have clearly read my emails.
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Old 11-16-2012, 10:58 PM   #13
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You might want to give your downloads a try again, I'm finally able to download my books. Yea!
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Old 11-16-2012, 11:01 PM   #14
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All working for me now. Kobo responded - "have reset the license for the book you are trying to upload".
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Old 11-17-2012, 05:39 AM   #15
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No reply from Kobo BUT ADE is working again. Hooray!

If anyone else had problems might be worth checking it out.
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