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Old 11-16-2012, 02:06 PM   #1
Richard Moody
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ADE problems downloading today

I am having problems downloading recently bought titles from the Kobo site using ADE. They are on my Kobo Glo OK. ADE keeps giving error message. Adobe forum indicates I am not alone in this. Anyone else had his problem, or even a solution? I have contacted Kobo Customer Care but with no response.....
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Old 11-16-2012, 02:15 PM   #2
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Something to do with this, perhaps?

http://www.mobileread.com/forums/sho....php?p=2306874

As I understand it, fictionwise customers just got an email about migrating their purchases before they lose everything forever; and some of their offerings were ADE-controlled.

I'm guessing the Adobe Content servers are working their butts off...
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Old 11-16-2012, 02:17 PM   #3
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Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.Richard Moody knows the square root of minus one.
 
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Ah - thank you - possibly the answer.

Many thanks.
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Old 11-16-2012, 05:31 PM   #4
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Nope, I don't think it is Adobe servers. I am having the same problem via Kobo with new or older purchases. However, I am able to download my books from BooksOnBoard with no problem. I received a pat answer from Kobo that my question/problem was elevated to a tier 2 team.
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Old 11-16-2012, 05:33 PM   #5
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I'm having the same problem, but only with books I purchased yesterday. I am able to download stuff purchased previously. I contacted Kobo and they said they reset the Adobe license, but it still doesn't work.
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Old 11-16-2012, 05:35 PM   #6
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I'm on tier 2 with Kobo too now. Let's hope!!
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Old 11-16-2012, 05:53 PM   #7
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Same thing happening with me. I've just purchased a brand new book from kobo and tried to download it to ADE - it failed with this error:

"The Case of the Deadly Butter Chicken:
IO Error on Network Request.
Please check your network connection and try again.

Network Path:
........

Event Detail:
Error #2038
--- end ---"

I'm logging a call with kobo.

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Old 11-16-2012, 06:12 PM   #8
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I've just downloaded a free book from feedbooks.com to ADE with no problems. The book wouldn't have had any DRM. Does this mean it is a kobo problem?
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Old 11-16-2012, 07:01 PM   #9
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I downloaded a couple of library books (DRM'd of course) today with ADE : no problems whatsoever...
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Old 11-16-2012, 07:17 PM   #10
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Me too as well. I just updated the ADE thinking that may be the problem, but it didn't work.
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Old 11-16-2012, 07:57 PM   #11
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Just emailed kobo back again. All I received was the standard "this is how you use ADE, install, click here, click there etc etc".

I told them I'd been using it for over 2 years and to read my ticket in full. They obviously didn't even read it. Not impressed, anyway, I'll give them another chance.
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Old 11-16-2012, 09:03 PM   #12
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I finally got an email from Kobo. I've been escalated to Tier 2 as well. I have to say unlike my previous attempts to contact them, they've been prompt to respond and have clearly read my emails.
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Old 11-16-2012, 10:58 PM   #13
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You might want to give your downloads a try again, I'm finally able to download my books. Yea!
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Old 11-16-2012, 11:01 PM   #14
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All working for me now. Kobo responded - "have reset the license for the book you are trying to upload".
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Old 11-17-2012, 05:39 AM   #15
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No reply from Kobo BUT ADE is working again. Hooray!

If anyone else had problems might be worth checking it out.
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