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Old 12-19-2012, 03:51 PM   #451
Catlady
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Still no code for me. I opted in the first day, have redone the opt-in several times since then, and nothing, nothing, nothing.
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Old 12-19-2012, 03:53 PM   #452
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Originally Posted by Catlady View Post
Still no code for me. I opted in the first day, have redone the opt-in several times since then, and nothing, nothing, nothing.
US or UK?

I don't think anyone outside the US has received a code.
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Old 12-19-2012, 04:17 PM   #453
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Greg, when did you opt in to the transition? I'm a little worried since I just opted in yesterday and it's only a couple of days until the deadline.

Curious about how long other folks have had to wait.
At the very begining when they sent the first email. The email is dated Nov. 16

Greg Weeks
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Old 12-19-2012, 04:31 PM   #454
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Got my books across today 230 out of 234, two of the missing are dictionaries, and I haven't found the others. Shrug.
Mind, Barnes thinks I live in the USA.
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Old 12-19-2012, 08:17 PM   #455
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Originally Posted by pdurrant View Post
US or UK?

I don't think anyone outside the US has received a code.
U.S. I even opted in with two different addresses, since the existing BN account used an address different from the Fictionwise account.

I only had 30 or so FW books, all backed up, so it's just a minor annoyance, but I'd like to have them in the BN account if possible.
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Old 12-19-2012, 08:22 PM   #456
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At least FW is trying to talk to you. They still haven't sent me a shutdown warning notice of any kind, and I had to find out from MR what was going on.
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Old 12-19-2012, 08:30 PM   #457
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Miracle of miracles I got my code today! Don't give up hope, and don't forget to check your spam folders. That's where mine ended up but I retrieved it and put it where it belonged. Now here's hoping I get all my books transferred.

I just checked B&N and all my books transferred over!

So long Fictionwise it was nice knowing you.

Last edited by cfrizz; 12-19-2012 at 09:05 PM. Reason: Update
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Old 12-20-2012, 03:59 AM   #458
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Originally Posted by cfrizz View Post
I just checked B&N and all my books transferred over!

So long Fictionwise it was nice knowing you.
Success stories give the rest of us hope that it'll all get sorted out in the end. Thanks.
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Old 12-20-2012, 04:54 AM   #459
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Got all but one book - Arrows Flight by Mercedes Lackey. I sent an email about that. There were also some classics bit I really only need book 2 of that set of books.
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Old 12-20-2012, 06:47 AM   #460
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NEWS FLASH UPDATE:

I finally got my code yesterday.

Now the thousands of members here can sleep easy tonight.




Don
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Old 12-20-2012, 06:50 AM   #461
pdurrant
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Originally Posted by Dr. Drib View Post
NEWS FLASH UPDATE:

I finally got my code yesterday.

Now the thousands of members here can sleep easy tonight.
Not until we hear that your books have transferred successfully!
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Old 12-20-2012, 11:04 AM   #462
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How NOT to do customer service

It dawned on me last night that B&N could have guaranteed themselves a huge and free bump in their customer base, simply by handling this transition professionally and competently. One might suspect that the offer to port the libraries over was an attempt to engender goodwill from these "free" customers, and I applaud this effort.

However, the way they've botched what should have been a rather simple technical challenge (which they had over a year to prepare for) makes it *extremely* unlikely that I'll ever purchase an e-book, let alone any reader hardware, from Barnes & Noble. Based on this fiasco, I have zero confidence in them as a caretaker for my electronic purchases.
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Old 12-20-2012, 11:06 AM   #463
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What is it that the Mayans and Barnes & Noble know that we don't?

Quote:
Customers will not be able to access Fictionwise Bookshelves through the site after December 21, 2012.
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Old 12-20-2012, 11:08 AM   #464
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Originally Posted by Dr. Drib View Post
NEWS FLASH UPDATE:

I finally got my code yesterday.

Now the thousands of members here can sleep easy tonight.
Thank goodness, I was getting really tired there for a while.
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Old 12-20-2012, 03:05 PM   #465
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No code for me yet.

I called them again last night, and now they are telling me a a supervisor will call me to give me the code in the next couple of days. I dunno, it sounds pretty silly to me.

Voice is the worst way to transmit such a code, guaranteed to be error-riddled.

They really are handling this badly. It should all have followed automatically from the opt-in.
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