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Old 01-22-2008, 10:41 PM   #1
Lon Gnome
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eBook Software Only Opens in Library, Used to Open in eBook Store

Hi, all. I tried to find this issue addressed in the forums before posting but I didn't see it. If someone else has previously addressed it and I missed it, I apologize.

Until a couple of days ago, my eBook software always opened in the eBook store. Now, whenever I open it, it always opens in the eBook Library. I don't know what changed and I don't seem to be able to make the software open up in the eBook store again. Furthermore, I can't figure out how to get to the eBook store. Has anybody seen this before and does anyone have any idea how I get back to opening up in the eBook store? My reader is a PRS-505 and I'm using Windows XP Home Edition with Service Pack 2. Thanks for any help!
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Old 01-23-2008, 12:23 AM   #2
Patricia
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Welcome to the forum Lon Gnome.

If you have a toolbar on the left of the screen then click the ebook store option.
If that has vanished (- it sometimes does) then look for an inconspicuous arrow somewhere on the screen - probably on the left-hand side. Click on it and the toolbar should reappear. Then click on the ebook store option.

I hope this helps.
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Old 01-25-2008, 09:38 PM   #3
Lon Gnome
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Thanks for the response, Patricia, and I apologize for not responding sooner. I am still having problems. My toolbar on the left of the screen appears to have vanished. I think I found the arrow that is supposed to be on the left of the screen and clicked on it, but the toolbar did not reappear. I should point out that I have reinstalled the software but that did not help.

Still looking for solutions,

Lon
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Old 01-27-2008, 11:08 AM   #4
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This is very mysterious.
Unless anyone else has any idea about what's going on here, it is probably time to call Sony for advice.
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Old 01-27-2008, 01:30 PM   #5
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Quote:
Originally Posted by Lon Gnome View Post
I should point out that I have reinstalled the software but that did not help.
I guess you could try uninstalling it and then deleting the Sony folder from the local settings area and program files areas of your computer and then reinstalling in case it's not deleting some kind of preferences file when you reinstall.
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Old 05-16-2008, 06:50 AM   #6
LeighleyUK47
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Originally Posted by AnemicOak View Post
I guess you could try uninstalling it and then deleting the Sony folder from the local settings area and program files areas of your computer and then reinstalling in case it's not deleting some kind of preferences file when you reinstall.
Hi

I have virtually the same issue, the toolbar on left has disappeared and i cant run the software properly (see my thread on "half screen missing" in troubleshooting) so am looking for answers and will post if find anything.

The only thing i can think of is that i have deleted something within Windows XP or SP3 deleted something but dont know enough to check this out!
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Old 04-22-2009, 05:31 PM   #7
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Try to uninstall the software and delete some extra folders fro your hard drive, you can find how to do it on esupport.sony.com, then reinstall, It solved my problem.
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