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Old 10-22-2012, 01:51 PM   #16
jswinden
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There's no evidence she abused the system. There are only assumptions by those who are already invested in the Amazon ecosystem and tell themselves the company is too big to make mistakes.
There is no evidence she didn't abuse the system. There are only assumptions by those who are not invested in the Amazon ecosystem and tell themselves the company is too big to be correct. [Right back at cha...]

While it is indeed possible for Amazon to screw up and/or make mistakes with accounts, I highly suspect she did something really bad to get this kind of treatment.
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Old 10-22-2012, 01:55 PM   #17
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Maybe the reason it keeps coming up is because it's an issue. The company - any company - is not your friend, and the cloud alone is not a long-term storage solution.
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Old 10-22-2012, 02:00 PM   #18
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Originally Posted by jswinden View Post
There is no evidence she didn't abuse the system. There are only assumptions by those who are not invested in the Amazon ecosystem and tell themselves the company is too big to be correct. [Right back at cha...]

While it is indeed possible for Amazon to screw up and/or make mistakes with accounts, I highly suspect she did something really bad to get this kind of treatment.
Turn about is fair play, but companies do indeed make mistakes. It's not just possible, it's a certainty.

Whether this is one of them, who knows. What I do know is it's easy to blame the victim and to believe those things don't happen to you, only to someone else.
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Old 10-22-2012, 02:03 PM   #19
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Turn about is fair play, but companies do indeed make mistakes. It's not just possible, it's a certainty.

Whether this is one of them, who knows. What I do know is it's easy to blame the victim and to believe those things don't happen to you, only to someone else.
If we were given the full story then we could better judge her and/or Amazon. But almost all of these types of stories turn out to be real account fraud or abuse.
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Old 10-22-2012, 02:47 PM   #20
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Turn about is fair play, but companies do indeed make mistakes. It's not just possible, it's a certainty.
And people leave out important details that cast them in a bad light, also a certainty.
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Old 10-22-2012, 03:11 PM   #21
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The analogy of a forum account is completely off the mark. The customer is cut off from access to purchased material. She's foolish not to have it backed up elsewhere, but it's not as if she simply can no longer post in a forum. This is more serious.

I don't kid myself that Sony or any other company is different; there are always anecdotal reports like these for practically any organization, public or private, regardless of size.

Possibly someone has her email and is using it fraudulently. But if she violated terms, Amazon should tell her the reasons - at least in general.

That would be the behavior of a reputable company.
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Old 10-22-2012, 03:24 PM   #22
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The analogy of a forum account is completely off the mark. The customer is cut off from access to purchased material. She's foolish not to have it backed up elsewhere, but it's not as if she simply can no longer post in a forum. This is more serious.

I don't kid myself that Sony or any other company is different; there are always anecdotal reports like these for practically any organization, public or private, regardless of size.

Possibly someone has her email and is using it fraudulently. But if she violated terms, Amazon should tell her the reasons - at least in general.

That would be the behavior of a reputable company.

Purchased material that she bought from a site she wasnt allowed to, knowing full well that she wasnt allowed to. She got what she deserved.
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Old 10-22-2012, 03:26 PM   #23
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Purchased material that she bought from a site she wasnt allowed to, knowing full well that she wasnt allowed to. She got what she deserved.
Did I miss something? Where was this shown to have happened?
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Old 10-22-2012, 03:41 PM   #24
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She bought books from amazon.uk when she lives in Norway. People in Norway are not allowed to use amazon.uk they use amazon.eu or what ever the amazon europe site is.
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Old 10-22-2012, 03:47 PM   #25
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That like saying if I walk into a bank with a friend, he robs it, I just watch, and we leave together, that Im not guilty of bank robbery.
No, it's like saying that the issue of your guilt never got to court. The bank's security guard knocked you down, took all the money in your wallet, and banned you from the bank for life.
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Old 10-22-2012, 03:50 PM   #26
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She bought books from amazon.uk when she lives in Norway. People in Norway are not allowed to use amazon.uk they use amazon.eu or what ever the amazon europe site is.
You got that one wrong too.

As she wrote in one of her emails.
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I use amazon.com and not co.uk for my Kindle, does that make any difference?
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Old 10-22-2012, 04:17 PM   #27
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You got that one wrong too.

As she wrote in one of her emails.
Yeah since she wrote it, it must be true!!!
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Old 10-22-2012, 04:30 PM   #28
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The analogy of a forum account is completely off the mark. The customer is cut off from access to purchased material. She's foolish not to have it backed up elsewhere, but it's not as if she simply can no longer post in a forum. This is more serious.
The forum analogy was only mentioned as a very basic example of how it's possible to link different accounts even when people re-register, nothing else.


Edited to add: Mind you, I agree it's a bit rubbish that they you might lose stuff from your archive, but as Blossom posted, things like this seem to come up quite regularly, and a) yes they will delete the account but why would that remove everything from your Kindle, and b) there's usually a bit more to it all than the person claiming cares to admit.

FWIW, having helped run a messageboard at one time, I was amazed at the amount of people who were abusive, banned and re-registered only to be abusive again, yet continually maintain their innocence even though we could see the evidence as plain as day in the forum's settings. Like we had some agenda to ban them just for the fun of it. That was a free website. Considering Amazon are in the business of making money from their customers, it's beyond bizarre to immediately jump to the conclusion that Amazon have banned a customer for no reason?!

Last edited by soulfuldog; 10-22-2012 at 04:42 PM.
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Old 10-22-2012, 05:09 PM   #29
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For me the scary part is not that they banned her, it's that they refuse to disclose the reason and what evidence they have.

How can anyone defend themselves, when they dont know what they have supposedly done wrong.
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Old 10-22-2012, 05:12 PM   #30
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Yeah since she wrote it, it must be true!!!
What proof do you have that she's lying?
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