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Old 10-20-2012, 08:49 AM   #1
Antoinekamel
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Cool Please, test if your Paperwhite has this bug

Hello.

I've contacted Amazon to report a bug that does not permit Kindle shutting down, and what I'm being offered is a replacement. But before going to this, I woud like to know if it is really my device, as support wants me to believe, or if it may be a software bug.

I can't test another Paperwhites and not even my Paperwhite in another computers, so I'd like anyone with some time and disposition to try the following.

When the computer is shutted down while Kindle Paperwhite is charging in
it, Kindle will not turn off, not to screensaver, not even to the blank
screen. A power button reset or settings > restart is necessary.

Here is what I do and, below, the computer configuration in which I proved these 4 steps multiple times:

Spoiler:

1. Connect the Paperwhite to a fully started Windows 7 computer.

2. After it is recognized, eject it by software. Paperwhite is now on,
functional to use and charging.

3. Shut down your computer.

4. Now, Paperwhite will not turn off.


I've done this with a Vaio VPCF234FX laptop, in a USB3 port, using Calibre
to eject it.

EDIT: I've come to see it's a bug with USB3. My laptop has a USB2 port and it went normally by there in any shutdown procedure, but usually it's occupied by my mouse, and with USB3 the Kindle thing comes crazy.

Thank you very much, Talldog.

Last edited by Antoinekamel; 10-20-2012 at 09:36 AM. Reason: New information.
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Old 10-20-2012, 09:19 AM   #2
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I followed your procedure with an HP Pavilion dv3500 laptop and my Paperwhite turned off normally.

I should note that this laptop doesn't have Calibre and I did a normal eject from the system tray.

Last edited by Talldog; 10-20-2012 at 09:23 AM. Reason: Clarification
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Old 10-20-2012, 09:39 AM   #3
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Mine worked okay.

I connected it to a Windows 7 (Professional) HP desktop, "ejected it" by using the system tray tool ("Safely Remove Hardware and Eject Media"), then put my computer to sleep. I was able to turn the Kindle off after that (both by closing the cover and by using the power button.

Marilyn
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Old 10-20-2012, 10:19 AM   #4
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I'm guessing it's because of a USB port still powered on when the computer's shutdown.
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Old 10-20-2012, 12:00 PM   #5
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Mine worked okay.
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Old 10-20-2012, 04:11 PM   #6
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Exclamation

Quote:
Originally Posted by NiLuJe View Post
I'm guessing it's because of a USB port still powered on when the computer's shutdown.
Doing the exactly same procedure on my Kindle Touch is perfect. I was eligible for a replacement by chat, but Amazon does not deliver to Brazil.
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Old 10-20-2012, 07:21 PM   #7
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Quote:
Originally Posted by Antoinekamel View Post
Doing the exactly same procedure on my Kindle Touch is perfect. I was eligible for a replacement by chat, but Amazon does not deliver to Brazil.
Did you try a factory reset? There are some things you can try. Instead of ejecting it from Calibre go to my computer and eject it that way. Try a different USB cable or finally use your Cell phone charger instead to charge it at the wall. You can charge the Kindle
with any microusb charger. I've used my Kindle Fire, Cell phones chargers and even a cheap $10 plug I picked up at my local gas station.
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