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Old 06-01-2013, 09:19 AM   #1
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How common are bright specs? <--- fixed for JSWolf

So I've had my Glo for about a three weeks and love it - back to reading as much as I used to before selling my Nook. The other night I noticed a stuck pixel for the first time and was wondering how common they are, if it will ever go away on it's own (had one appear and go away a few weeks later on a tablet) or is one a sign that more might show up?

It is really small and at the very bottom on the lower right about an 1/8 of an inch from the bottom so it is on the lower banner (actually just below the wrench icon). Because of that it is a non issue from a reading perspective and because it is stuck "off" it can only be seen when the light is on and even then only in lower light situations.

I still have as few days to return it for a replacement if I want but I'm really wondering if I should bother.

How common is it to have one or two stuck pixels?

Thanks

Last edited by gadgetdude; 06-09-2013 at 06:49 PM.
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Old 06-01-2013, 09:21 AM   #2
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Originally Posted by gadgetdude View Post
So I've had my Glo for about a three weeks and love it - back to reading as much as I used to before selling my Nook. The other night I noticed a stuck pixel for the first time and was wondering how common they are, if it will ever go away on it's own (had one appear and go away a few weeks later on a tablet) or is one a sign that more might show up?

It is really small and at the very bottom on the lower right about an 1/8 of an inch from the bottom so it is on the lower banner (actually just below the wrench icon). Because of that it is a non issue from a reading perspective and because it is stuck "off" it can only be seen when the light is on and even then only in lower light situations.
Is this a black spot or a bright spot? Stuck pixels are an LCD phenomenon, not an e-ink one.
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Old 06-01-2013, 09:35 AM   #3
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From most of the descriptions I've seen, stuck pixels seem to be due to damage in the light guide rather than being a stuck pixel. Because of this, I doubt that it will go away.

Just to balance out the reports of problems, I will note that my Aura's screen is free of defects. I don't treat it particularly well, but I don't treat it roughly either.
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Old 06-01-2013, 09:50 AM   #4
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My Glo has zero screen issues like that, whatever you would term a bad pixel in this instance. And I know for myself, no matter where it was placed, it would drive me crazy, I'd get a new one while I could.
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Old 06-01-2013, 07:15 PM   #5
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If you can see the dot when the light is OFF, it's a stuck pixel. If you can see the dot only when the light is ON (a bright dot), it's a light layer defect, which is far more common. I had to return two before getting an error-free reader (one had even a slightly tilted screen), but I'm also extremely unlucky when it comes to anything with a screen.
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Old 06-02-2013, 12:16 AM   #6
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If you're unhappy and they're willing to replace it, go for it. OTOH, people have reported having to make multiple exchanges to get one they find acceptable in some cases, so be prepared for it, if need be.

Personally, a screen defect would drive me nuts, and as a consumer paying as much as anyone else, why should I have to endure so a company can try to increase it's production yield? They should either fix damaged units or offer them at a discount to those who won't be bothered. Better yet, improve the construction process.

Back in the day LCD manufacturers tried to pass off displays with varying numbers of stuck pixels or even cluster sizes to increase yields rather than fix manufacturing processes. That always struck me as an upside down way of reacting to a problem with far more concern for profit than quality.
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Old 06-02-2013, 08:21 AM   #7
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My brand new Glo, bought yesterday, had four white specks when the light was on. I have taken it back today and they have exchanged it for a new one. There was some debate between the assistants as to whether to mark the returned one as faulty or not! Seemed like they were thinking of re-selling it!!
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Old 06-02-2013, 11:56 AM   #8
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If you bought it in Canada, they cannot sell a returned item as new again.
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Old 06-02-2013, 11:59 AM   #9
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Quote:
Originally Posted by TechniSol View Post
Back in the day LCD manufacturers tried to pass off displays with varying numbers of stuck pixels or even cluster sizes to increase yields rather than fix manufacturing processes. That always struck me as an upside down way of reacting to a problem with far more concern for profit than quality.
Consumers had a choice: they could buy higher cost LCDs where the vendor had a lower tolerance for stuck pixels, or you could buy a lower cost device where the vendor had a higher tolerance for stuck pixels. Since most consumers look at the price tags and ignore the details, the tendency was to go with the lower cost device and complain about the stuck pixels that their purchasing dollar originally said that they'd accept.
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Old 06-02-2013, 02:53 PM   #10
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If you bought it in Canada, they cannot sell a returned item as new again.
I'm in the UK. They did enter in on their system as faulty, but whether that can be changed at a later date, I'm not sure.
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Old 06-03-2013, 01:36 AM   #11
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BWinmill,

I might agree had those manufacturers explicitly pointed out those policies prior to sale, for instance on the box. I recall a number of people being shocked at finding multiple bad pixels or clusters and being told the manufacturer of that device would not exchange the device because the bad pixel count or cluster size was not large enough. Had it been me paying the prices they were paying for name brand, even high end, laptops I would have freaked.

People are always going to want lower prices, but manufacturers who choose to scrimp on the most obvious part of a very visual device are bozos looking to shoot their own bottom line in the foot.
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Old 06-08-2013, 01:17 AM   #12
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Originally Posted by TechniSol View Post
If you're unhappy and they're willing to replace it, go for it. OTOH, people have reported having to make multiple exchanges to get one they find acceptable in some cases, so be prepared for it, if need be.

Personally, a screen defect would drive me nuts, and as a consumer paying as much as anyone else, why should I have to endure so a company can try to increase it's production yield? They should either fix damaged units or offer them at a discount to those who won't be bothered. Better yet, improve the construction process.

Back in the day LCD manufacturers tried to pass off displays with varying numbers of stuck pixels or even cluster sizes to increase yields rather than fix manufacturing processes. That always struck me as an upside down way of reacting to a problem with far more concern for profit than quality.
First off I stand corrected and better understand what the problem is - not a stuck pixel but a "bright spec" that seems consistent with what everyone is saying is a defect in the light layer.

After I noticed the first one a while later I found another one that is right in the reading area and is very distracting now that my brain knows it's there. Luckily I had ordered from Powell books and their customer service is excellent. Another Glo is on the way and should be here any day. I really love my Glo but as you point out, there is no reason to just accept one with any screen defects.

Crossing my fingers that the new one is better!

Thanks
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Old 06-08-2013, 03:54 PM   #13
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And.... strike two! Just got the replacement today, opened it up and even as it booted I found it was worse! two hot specs in the reading area. The good news is that Powell Books is excellent - I will absolutely do more business with them and refer friends. Super polite, understand the problem and are going to try an pull a device from another location.

So back to my original question - is this a really common problem or a bad batch? Is it really that hard to get a glo with a good screen?
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Old 06-08-2013, 05:58 PM   #14
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So back to my original question - is this a really common problem or a bad batch? Is it really that hard to get a glo with a good screen?
Hot spot problems seem to be a recent phenomenon so I'd say that something has changed in production or they had a bad run. I would have said it wasn't difficult to get a good screen.
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Old 06-08-2013, 06:11 PM   #15
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The topic is 100% incorrect. This has nothing to do with stuck pixels. it has to do with bright spots on the light. So please don't call bright spots stuck pixels as they aren't. It just confuses the issue.
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