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Old 10-05-2012, 10:01 PM   #1
Nick_angel_777
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Angry Problems and poor service from KOBO

I received a Kobo wifi for my birthday quite a while ago, and it was great.. Until the "next page" button became sunken in. I sent it into warranty and got a refurbished model. After less than 5 books, the same thing happened. I continued using it because it was out of warranty until it stopped working altogether (which was not even completely through that 5th book!) I took it to chapters, who told me to contact Kobo. I called Kobo and they said they'd get back to me. No such thing happened. I would understand If I had got good use out of it and it eventually just got too worn out. I am very dissatisfied with Kobo's support. I feel that they produced and sold an inferior product.


LESS THAN 5 BOOKS?
That being said, I liked my Kobo when it did work. I am hoping that by taking this to the forums Kobo will right this for me or perhaps that people will read it and be wary of Kobo in the future.
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Old 10-06-2012, 04:08 AM   #2
Mrs_Often
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If I were you, I'd contact Kobo again. They might have got your request lost or got too busy with other things. Or something else altogether... but I'd keep chasing them until I got what I wanted/deserved! 5 books is indeed unacceptable.
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Old 10-06-2012, 06:21 AM   #3
paulsalter
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Try posting it on here (If you haven't already)

https://getsatisfaction.com/kobo/top...e&style=topics

Remember to include the ref number given when you first contacted them
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Old 10-06-2012, 01:34 PM   #4
Nick_angel_777
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thanks for the replies. I have posted it again here:
https://getsatisfaction.com/kobo/top..._product_label
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