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Old 10-27-2012, 09:08 AM   #1
garygibsonsf
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Paperwhite and WiFi connectivity problems

I just received my new Paperwhite through the post here in the UK and it's having some definite problems. First of all, it wouldn't recognise my WiFi password. I googled for advice and found just restarting it should do the trick. That worked just fine, and it connected without problems.

Then it got weird. It started spontaneously rebooting a couple of times. Now it won't recognise ANY WiFi networks around where I live, let alone mine. When I bring up Settings > WiFi Networks, it shows 0 networks available, and when I try and bring up the WiFi panel by tapping on the screen, the 'Rescan' button is greyed out.

And, yes, I have tried restarting my modem, at least once. Guess I might have to try again.

Any ideas? Or is it a lemon?
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Old 10-27-2012, 10:00 AM   #2
sirmaru
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First do a full, overnight charge. Then hold the on/off button off for 30 seconds to re-boot it.

If there still are problems, deregister it and then re-register it at the Amazon site.

If nothing works, deregister it, do a factory reset and send it back for a refund and then order a new one in a month.

Last edited by sirmaru; 10-27-2012 at 10:56 AM.
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Old 10-27-2012, 10:08 AM   #3
garygibsonsf
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Well, it started spontaneously rebooting over and over again without my even touching it, so I gave up and asked for a replacement, which will (maybe I'm just lucky, or maybe the situation is different in the UK) arrive on Monday. I wonder if perhaps they keep a reserve of machines back to replace those that are defective?

I will, however, keep a note of your advice in case there are problems with the second Kindle. Thanks for the tips.
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