Troubleshooting Whispersync Broke?

[mewmartigan]

Originally Posted by Trauma Doll

It's also happening for me on a book purchased directly from Amazon and never touched by anything external (such as Calibre).

Yeah, my Fire HD, PW and phone won't sync to each other at all using an Amazon bought book that was downloaded directly to each over wifi.

[Trauma Doll]

Morning update: still happening sporadically. Some of my pdocs are fine. My 'pristine' Amazon-retail test book for today's test (a copy of Game of Thrones, as it happens) will not sync across the PW and one of my iOS installs (my two test devices at the moment). I try paging ahead on one, forcing the device to sync, then loading the book on the other. It doesn't auto-sync, and the two devices basically do not admit the other exists if I force another sync; they only admit that my prior standalone kindle existed.

[poohbear_nc]

I'll jump into this fray with this:

In the past week I have side-loaded non-Amazon books using ES File Explorer onto my FireHD - they load as documents - and display the generic white cover on the Document tab but show their covers on the carousel.

Last night when I turned on the FireHD, it was very sluggish and would stop with nothing displayed on the screen -- I thought I might be getting the promised software update (to removed the suggested purchases) so I hit the Sync button a couple of times and let it go back to sleep for a while.
Note: I had purchased several Amazon books that day - but none showed up on the carousel - even after hitting the Sync button.


When I turned it on again, I was still on the same software version. The non-Amazon book covers were on the carousel. When I went to the Documents tab, I had 2 copies of each non-Amazon book, one of which was marked as "New" - so I deleted the older copy to see what would happen. A couple of seconds later - the "New" copy deleted itself too!
When I went back to the Home screen, my new Amazon purchases were now displayed.

I have no idea what was going on -- but from all the other reports, I think Amazon must be tinkering with the "Sync" function.
I wonder if the Fire sync problems are related to the change in the new Android version - which has caused many problems with calibre, and with being recognized when attached to a PC using a USB cable - since the FireHD is now recognized as a Media Device, not as an external USB drive. Amazon may have to tinker the Sync software to accommodate different types of drives (maybe)?

[Trauma Doll]

For informational purposes, I usually get my pdocs into the Cloud via emailing my @kindle.com address. Is there another way to get Pdocs to sync?

[BenG]

Originally Posted by jswinden

The unsyncable Whispersync. Sounds like a bad country song!

More like "The Unsyncable Molly Brown."

[pchrist7]

Hi All
Congrats with your new readers
Hope most of you are happy with it.

I'm not allowed yet to buy, I'm patient to let you do the testing

One question: How does the PW with FW (5.2.0 ?) keep track of your reading status, annotations etc. ?
Will OLD mobi still be tracked in a mbp file, new KF8 in a han file, or ?
Why ? I'm an addict having Calibre doing a "Fetch Annotations" from my K3 to update automagically a custom column in Calibre with read status.
Just wondering.
Now, go

Cheers,

[Katie1]

Contact Amazon let them know so they can fix it!

[Blossom]

Originally Posted by poohbear_nc

Last night when I turned on the FireHD, it was very sluggish and would stop with nothing displayed on the screen -- I thought I might be getting the promised software update (to removed the suggested purchases) so I hit the Sync button a couple of times and let it go back to sleep for a while.
Note: I had purchased several Amazon books that day - but none showed up on the carousel - even after hitting the Sync button.


When I turned it on again, I was still on the same software version. The non-Amazon book covers were on the carousel. When I went to the Documents tab, I had 2 copies of each non-Amazon book, one of which was marked as "New" - so I deleted the older copy to see what would happen. A couple of seconds later - the "New" copy deleted itself too!
When I went back to the Home screen, my new Amazon purchases were now displayed.

I have no idea what was going on -- but from all the other reports, I think Amazon must be tinkering with the "Sync" function.
I wonder if the Fire sync problems are related to the change in the new Android version - which has caused many problems with calibre, and with being recognized when attached to a PC using a USB cable - since the FireHD is now recognized as a Media Device, not as an external USB drive. Amazon may have to tinker the Sync software to accommodate different types of drives (maybe)?

Restarting my Kindle Fire fix it for me. It took two tries but so far so good. I did restart the Fire in the past days but I think they finally fixed something last night or one of the servers is kaput and when you get that one it does nothing. In the past I have gotten one server where all covers shows up, another server where no covers show up and now it seems a server that doesn't sync at all.

[Blossom]

Originally Posted by Trauma Doll

For informational purposes, I usually get my pdocs into the Cloud via emailing my @kindle.com address. Is there another way to get Pdocs to sync?

No that's the only way to sync notes, highlights, bookmarks...etc. It's what I use and it works well usually.

[wynand32]

Just got a free moment to try things out today, and it appears that whatever was broken is fixed now. Last page synced, bookmarks, notes, etc., now sync perfectly across all of my devices, including the PW.

Whew!

[Blossom]

Originally Posted by wynand32

Just got a free moment to try things out today, and it appears that whatever was broken is fixed now. Last page synced, bookmarks, notes, etc., now sync perfectly across all of my devices, including the PW.

Whew!

Amazon is pretty quick to fix WS when it breaks if they are alerted to the problem.

[wynand32]

Originally Posted by Blossom

Amazon is pretty quick to fix WS when it breaks if they are alerted to the problem.

I like to think it was my 45 minutes on the phone with them yesterday that did the trick.