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Old 08-19-2012, 04:34 AM   #1
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Updating by Wifi causes a freeze

So this started happening this week--I went to update my Kobo by wifi, which I do periodically, and it's just been freezing up. It says "Checking for Updates", but it just stops dead. The entire device freezes and I have to play my little "unfreeze my Kobo" games to get it going again.

Anybody else experiencing this? Any advice or ideas?
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Old 08-21-2012, 05:24 PM   #2
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Nobody else is getting this? Hmm. I know it's not my wifi, because I also use it for my mobile phone and that's been working just fine. Guess I'll have to see if I can do some experimenting somehow.
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Old 09-24-2012, 06:48 PM   #3
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I too have been having this problem. I have not had the time or energy to brave the 'customer support' folks. I usually end up so upset that my dog hides under the bed when I talk to them.

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Old 09-24-2012, 10:22 PM   #4
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becky, my problem seemed to be related to the number of shelves I had. Do you have a lot of them?
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Old 09-24-2012, 10:32 PM   #5
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I had about 15 shelves when my Kobo account started having issues when I would purchase new books. The solution from Kobo support was for me to create a new account to which they would merge in my existing account.

The result of this was no shelves (including the shortlist that should have been included as a default). I also lost the ability to see the percent read of my books- everything stays at 0%.

I have not created any shelves in the new account, however I have over 400 books. This issue happened after the merge, so I wonder if my problem is related to Kobo's fix.
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