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Old 02-15-2015, 07:52 AM   #1
Terisa de morgan
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Phone with Android 4.4.2 and no "Use SD Card" button

Hi,

I've just purchased a new phone (Elephone P3000S) with Android 4.4.2 and, when I try to modify the folder where I store the books, no "Use SD Card" button appears. My default language is Spanish, but it is the same in my Galaxy Tab, and the button appears there.
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Old 02-15-2015, 11:41 AM   #2
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Quote:
Originally Posted by Terisa de morgan View Post
Hi,

I've just purchased a new phone (Elephone P3000S) with Android 4.4.2 and, when I try to modify the folder where I store the books, no "Use SD Card" button appears. My default language is Spanish, but it is the same in my Galaxy Tab, and the button appears there.
From previous reports I think this happens if the SD card was formatted and used in a different phone. Kitkat does all sorts of weird things with permissions, and apparently the "user" that creates folders can differ between phones.

Things to try in increasing order of destructiveness.
  1. Remove the folder Android.data.com.multipie.calibreandroid
  2. Remove the Android folder. Of course, this will remove data from other apps (if there is any)
  3. Reformat the SD card and try again.

You can also try checking the advanced option "SD Cards on Android 4.4+" (Tarjetas SD en Android 4.4+) at the bottom of the settings. The problem is that if the permissions are wrong then manually navigating to the folder won't fix anything.
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Old 02-15-2015, 12:50 PM   #3
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Thank you very much, I remember it now that you say it. A new card will be because perhaps I've forgotten something.
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Old 02-16-2015, 05:54 AM   #4
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Apps don't have full SD access with KitKat. That's probably why.
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Old 02-16-2015, 03:10 PM   #5
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I have no structure there, the files aren't hidden, another apps are able to write to SD-CARD... but no "SD Card" button appears. (I formatted the card too). I don't know anything else to do.
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Old 02-16-2015, 04:27 PM   #6
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The SD Card button will appear only if the appropriate folders exist and if CC can read and write those folders. To be precise, CC asks Android for a list of all the private app folders that exist. If one of those app folders is on the SD card, CC displays the button.

We received a report that one must uninstall and reinstall CC after cleaning/formatting the SD card in order for CC to see the SD card.
Quote:
Originally Posted by kaufman View Post
I just made an interesting discovery that should probably be added the the FAQ. I purchased a new tablet, and moved my SD Card with an existing calibre companion directory of ebooks to it. I deleted all the books with the file manager and tried to copy them again with CC. It didn't work. I needed to uninstall CC, delete the entire CC structure on the SD card and then reinstall CC. It recreated the directory and then everything worked.
Have you tried that?

Given that you don't have any books on the device, the uninstall/reinstall should go quickly.
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Old 02-16-2015, 04:52 PM   #7
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Yes, I've done it. No structure there, although I'm thinking... all the folders or only the calibremultipie folder? Anyway, /Android/data exists but no new button appears.

Last edited by Terisa de morgan; 02-16-2015 at 05:13 PM.
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Old 02-16-2015, 04:57 PM   #8
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Quote:
Originally Posted by Terisa de morgan View Post
Yes, I've done it. No structure there, although I'm thinking... all the folders or only the calibremultipie folder?
I don't understand.

The steps I would try:
  1. Uninstall CC
  2. Ensure that the SD card is in the device
  3. Format the SD card using the device
  4. Reinstall CC.
At this point the folder Android/data/com.multipie.calibreandroid should exist.

My suspicion is that it is /Android that is causing the problems.
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Old 02-16-2015, 05:23 PM   #9
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I've done the three first steps (uninstall and erase all the data, as there's no format option in setup), and the only folders in SD card are LOST.DIR and system_update. I install calibre companion and there's no additional folder.
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Old 02-16-2015, 05:29 PM   #10
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Well, it doesn't matter, with you last hint, I've created the folder, I've used the advanced options for selecting the folder, and my books are in my SD-Card. A workaround, as it is called at work With the new 5" screen, calibre companion looks gorgeous, thank you.
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Old 02-16-2015, 05:30 PM   #11
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The format is really required because Android stores user information in some hidden place. The fact that you aren't seeing the the private folder supports the theory that Android is refusing to create it.

See here and here for some instructions on how to format an SD card in Android.

Beyond this I have no idea. What I can say with certainty is that Android is refusing to provide CC with the path to the SD card.
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Old 02-16-2015, 05:32 PM   #12
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I am glad you got it working, although I don't understand why it works.
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Old 02-16-2015, 05:38 PM   #13
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Quote:
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I am glad you got it working, although I don't understand why it works.
Me either but, hey, I'm not picky
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