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Old 09-05-2012, 03:17 PM   #1
aurorasparadox
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Kindle 4 NT Frozen at Screensaver

Hi Guys, my kindle 4 non touch is currently stuck at the screensaver/ad screen, and is unresponsive. I've tried pressing the power button for 40 seconds to do a reset but nothing happens. I've plugged it into my mac, and the orange LED lights up, but my mac doesn't detect it.

Is there any way to solve this problem?

Thank you in advance.
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Old 09-05-2012, 03:22 PM   #2
NiLuJe
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@aurorasparadox: Did you try the hard-reboot (the ~30s power button thing) while it was plugged? If you did, that's why it didn't work, it needs to be unplugged for that to work .

If it really was unplugged, try letting it charge (preferably with a proper wall charger, not a computer) for ~24H, and try again.
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Old 09-05-2012, 03:26 PM   #3
aurorasparadox
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@NiLuJe: I've tried hard rebooting with and without plugging it in and both times it didn't work
I'll try the wall charger method. Hopefully it works.

Thank you for your help.

PS: My kindle was fully charge 3-4, and was working before this problem arose.

Last edited by aurorasparadox; 09-05-2012 at 03:30 PM.
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Old 09-05-2012, 07:34 PM   #4
aurorasparadox
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Hi guys, I've tried the wall charging method as NiLuJe suggested, and now my kindle is fully charged(LED turned off). However, my kindle is still unresponsive. The hard reboot method still doesn't work.

Is there a way to fix this?

Unfortunately, I'm from Singapore, and I didn't purchased my kindle from the amazon store(they don't ship to Singapore), so I don't think my kindle is covered with a warranty.

Thank you in advance.
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