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Old 09-07-2012, 11:48 AM   #1
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HTC 2nd, Samsung 3rd in 2012 JD Power Smart Phone Satisfaction Survey

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For the eighth consecutive study, Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves a score of 849 and performs well in all factors, particularly in physical design and ease of operation. HTC (790) follows Apple in smartphone rankings.
I guess there's something to keeping that screen smaller...

I guess lots of people buying SAmsung, but they not as happy with experience as HTC owners and others are.

http://www.jdpower.com/content/press...tion-study.htm
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Old 09-07-2012, 12:41 PM   #2
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Originally Posted by ScotiaBurrell View Post
I guess there's something to keeping that screen smaller...

I guess lots of people buying SAmsung, but they not as happy with experience as HTC owners and others are.

http://www.jdpower.com/content/press...tion-study.htm
That could be, or maybe non-apple user are more honest and critical of their devices.
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Old 09-07-2012, 12:44 PM   #3
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non-apple user are more honest and critical of their devices.
Wow. Any basis to believe or think this?
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Old 09-07-2012, 01:32 PM   #4
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I guess there's something to keeping that screen smaller...

I guess lots of people buying SAmsung, but they not as happy with experience as HTC owners and others are.
well doubt its a size thing because if it was HTC wouldnt already have thier giant superphones 5 inch super phone on the way to verizon and looks to be officially announced sept 19th imho its crazy that ANYONE has phones almost as big as a tablet why stop there? might as well put the phone headset in the 7 inch tablet and call it done :P
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Old 09-07-2012, 02:48 PM   #5
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Wow. Any basis to believe or think this?
If you chop the "maybe" from my sentence it changes its meaning - please don't misquote me.

My very limited experience with Mac owners is the basis; they tend to think that, when something goes wrong, it is their fault, not the device. Take it for what it's worth, my sample is very small.

The other basis is the great apple PR.
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Old 09-07-2012, 03:03 PM   #6
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Wow. Any basis to believe or think this?
The fact that that rating is from J.D. Powers is a giant clue. They seem to have a lock on clueless poll participants.

Do you actually have a basis to support an alternative, or is it just more of your rabble rousing?
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Old 09-07-2012, 03:43 PM   #7
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My very limited experience with Mac owners
mac owners are not iPhone owners.

iPhone very mainstream now. Remember seeing a stat that most use a windows PC.
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Old 09-07-2012, 03:54 PM   #8
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Wouldn't you expect this anyway?

Apple just make high-end devices. HTC and Samsung have a range of cheaper devices which would not get such a high satisfaction rating.

It's still a valid metric, but doesn't reveal whether users of high end HTC and Samsung smartphones are less satisfied than their Apple brethren.

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Old 09-07-2012, 04:00 PM   #9
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Where did the Goophone rank? I couldn't help but chuckle when I read these stories. Is this for real?

http://www.droid-life.com/2012/09/06...e-of-iphone-5/

http://news.yahoo.com/blogs/trending...165555052.html
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Old 09-07-2012, 04:01 PM   #10
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Is price and value included among the factors? I think an iPhone has nicer, sleeker design than HTC and Samsung phones, but I can get a Samsung and a Kindle for the same price as an iPhone. From that viewpoint, my choice is easy.
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Old 09-07-2012, 04:01 PM   #11
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Quote:
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Wouldn't you expect this anyway?

Apple just make high-end devices. HTC and Samsung have a range of cheaper devices which would not get such a high satisfaction rating.

Does HTC make lowend? I didn't know that.

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It's still a valid metric, but doesn't reveal whether users of high end HTC and Samsung smartphones are less satisfied than their Apple brethren.

Graham
Great point.
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Old 09-07-2012, 04:06 PM   #12
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I think an iPhone has nicer, sleeker design than HTC and Samsung phones
article say

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Satisfaction is measured in several key factors. In order of importance, the key factors of overall satisfaction with traditional wireless handsets are: performance (29%); ease of operation (26%); physical design (24%); and features (21%). For smartphones, the key factors are: performance (33%); physical design (23%); features (22%); and ease of operation (22%).

Quote:
Nearly one-fifth (19%) of customers this year primarily chose their smartphone based on price, compared with 14 percent a year ago. This may be driven by offers of free or heavily discounted devices from wireless carriers, as 22 percent of customers indicate their smartphone was free, an increase from 18 percent a year ago.
Other 80% bought for factors other than price.
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Old 09-07-2012, 04:12 PM   #13
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Does HTC make lowend? I didn't know that.
Not sure about their latest phones, but yes they've had smaller, cheaper ones in the past. My daughter has an HTC Wildfire.

In fact, if HTC has fewer low end devices than Samsung, it reinforces the higher end - higher satisfaction idea.

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Old 09-07-2012, 04:15 PM   #14
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Not sure about their latest phones
This study (and previous 7) are only peole who had their phone for less than a year.

I guess one result from study is that people would be happier and more satisfied with device if they would invest in quality device.

Not surprising. Same in all areas: cooking gear, sports gear, etc...
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Old 09-07-2012, 04:53 PM   #15
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Where did the Goophone rank? I couldn't help but chuckle when I read these stories. Is this for real?

http://www.droid-life.com/2012/09/06...e-of-iphone-5/

http://news.yahoo.com/blogs/trending...165555052.html
Oh, man. Could you imagine the uproar if that manufacturer sues Apple....and wins?
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