|07-19-2012, 09:23 AM||#1|
Join Date: Jul 2012
Device: kindle special offers (non-touch)
Frozen kindle w/special offers (not touch) PLEASE HELP
My Kindle is frozen and I could really use some help getting it back to working order! I have a kindle w/special offers (not touch). I bought it used and it worked great up until last night when it froze and now the screen looks like this and stays on this. I am not super tech savy but I know a little. Please help!
Last edited by kdurahm; 07-19-2012 at 10:46 AM. Reason: update
|07-19-2012, 11:47 AM||#3|
Join Date: Sep 2006
Location: Everman, Texas
Device: Apple things, Kindle Voyage, Fire HD 6, Fire TV, Amazon Echo
That is the start/restart screen that you see only when the Kindle has been reset or restarted. It will also display if the Kindle updates to newer firmware. If it got stuck on that screen then I would guess there is a firmware issue, perhaps some files became corrupted. Did you try to restart it again by holding in the power button for approximately 20 seconds? If not then give that a try.
Do you know which firmware the K4 was running before the freeze? Was your K4 jailbroken?
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