|12-06-2013, 10:40 AM||#1|
Join Date: May 2013
Device: Onyx Boox M92
Problems getting refund/replacement repair for faulty M92
Can anyone offer any advice on the following problem.
About a year ago my employer purchased an Onyx M92 for me to test from a supplier that turned out to be in Poland (although I don't think they realised this at the time). It developed a fault with the screen within a week or so and it was sent back to be repaired - only unfortunately they sent it back to the US in error. To cut things short a bit my employer decided to start afresh and bought me a new one from the US. This developed a problem with the joy stick again within a couple of weeks. We emailed them. They said that this was a known problem and offered a replacement. At this point I said that I think i could fairly safely say that they had failed the 'test' and that the M92 just wasn't up for what I was wanting to use it for (marking student work). So we asked for a refund. At which point the US company then said that the joy stick wasn't covered by the warranty, and they couldn't offer a refund as more than 28 days had passed since the date of purchase.
Does anyone know where we stand legally on this? I think because of the mistake over the one bought in Poland we have now paid for two of these. Since Onyx in USA have acknowledged that the joy stick is a known issue we are a little surprised that they are now saying that they can't do anything. I'm not sure if we notified them of the problem initially within 28 days - but I know in UK law if the product wasn't 'fit for purpose' their own policy re the 28 days would be irrelevant. I can't quite believe that we have a second faulty unit and they are saying they won't do anything about it.
Suffice to say I will not be recommending these to other academic institutions in my write up of the test.
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