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Old 07-01-2012, 01:39 PM   #1
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SquareTrade warranty - how does a claim work?

I have a square trade warranty for all of my Nooks. My newest STR is frozen and I can't get it to charge (although the light is green) or restart at all. It seems to be just dead. Now my B&N warranty is good for another couple weeks and I was going to exchange it. But (and this is a big but) I will get a refurbished Nook, not a new one. I keep my things in mint condition. You couldn't even tell mine is used. If I go through ST I get a refund on what I paid, correct? I paid the original $139 not the $79 price. And I am honestly wondering if I want another as I have read of tons of problems like this with the STR.

So does anybody know if I can do a refund through ST withing the first year of manufacturer warranty? Or do I have to wait until after my warranty is up? I bought the full accidental coverage. I am worried if I wait that maybe ST will have a loophole to get out of it. Anybody either got a replacement unit or a check for what they paid?

Thanks.
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Old 07-01-2012, 03:18 PM   #2
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I don't know how things work for Nooks. I had a Square Trade warranty on an iPod that went bad. i contacted ST; they had me take the ipod into the nearest Apple store, who charged me $78 to replace the iPod with a refurbished one. i sent the invoice to ST, and they sent me a check for the $78.

My experience with refurbished units (several 5th gen ipods, a Kindle NT4) have all been very good;you couldn't tell them from brand new.
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Old 07-02-2012, 10:36 AM   #3
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Thanks Becca. Did your warranty end then after the trade? The thing is I am in Canada so I won't be able to take it in to B&N until after the manufactures warranty is up.
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Old 07-02-2012, 10:48 AM   #4
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nope, the warranty was still in effect. the warranty was for the purchase price of the iPod. After the claim, the warranty is worth the purchase price less the $78 they sent me.

Frankly, I'd call Square Trade and ask them your question about what will be covered.
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Old 07-02-2012, 01:03 PM   #5
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I have emailed them as the number doesn't work here. Haven't heard back. If I can keep my warranty through ST for the original purchase, I have no problem getting a refurbished unit. But otherwise my ST warranty was wasted $ since it was within the manufactures warranty.
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Old 07-02-2012, 01:17 PM   #6
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Quote:
Originally Posted by Care View Post
I have emailed them as the number doesn't work here. Haven't heard back. If I can keep my warranty through ST for the original purchase, I have no problem getting a refurbished unit. But otherwise my ST warranty was wasted $ since it was within the manufactures warranty.
I believe SquareTrade covers accidental damage and the manufacturer doesn't. So that feature plus the additional year(s) of coverage is the value of having it.
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Old 07-03-2012, 05:47 AM   #7
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Quote:
Originally Posted by Care View Post
I have emailed them as the number doesn't work here. Haven't heard back. If I can keep my warranty through ST for the original purchase, I have no problem getting a refurbished unit. But otherwise my ST warranty was wasted $ since it was within the manufactures warranty.
It wasn't wasted, because they have different purposes. A manufacturer's warranty ONLY covers manufacturing defects; the SquareTrade warranty protects you against accidental damage.
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Old 07-03-2012, 05:36 PM   #8
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I understand that, that is why I paid for the ADH warranty. I thought if it was replaced that I would loose half the warranty I paid for. If I got back the second year I wouldn't mind, but I didn't want to loose half of the warranty. They finally emailed me back so I know how it works now. I guess it transfers over, so that is awesome. I buy warranties, but thankfully so far have never had to use one until now. I guess this seems to be a big problem with the STR.

Now I just have to wait until I am back in the US so I can go to B&N. Then I will get a refurbished one I guess. Right now I just want an eink since my other one is too hard to see in the sun.
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