help!!! My kobo is not working!

brenda smyth · 06-14-2012, 09:49 PM

Hi! This is my first post! I bought my Kobo at the end of April, set it up, and began to buy books online. Shortly after that my troubles began--it would freeze and I could not move forward, backwards or even shut it down. So then I would reset it with a paper clip. Or many times, I could not start it up until I had slid the on/off button seven or eight times, then about two pages in, it would freeze again!! The other day, it turned off and I cannot get it to turn on again! I've tried plugging it into the computer to recharge it(?) -- no response. I used the old paper clip trick-- no response. Is this ereader broken or is there something I'm missing?

Thanks for any help you can provide.

PeterT · 06-14-2012, 10:20 PM

How long did you leave it plugged in to the PC to charge?

taming · 06-15-2012, 04:23 AM

This is not "normal" behaviour for a Touch. Even if your current issue is related to an undercharged battery, the earlier issues are not typical. Have you opened a support ticket with Kobo?

brenda smyth · 06-16-2012, 01:24 AM

I'm not sure--maybe an hour or so.

brenda smyth · 06-16-2012, 01:26 AM

umm...how do you do that?

AnemicOak · 06-16-2012, 01:52 AM

Kobo support can be contacted at...

help@kobobooks.com or 1-855-732-3662 (8am - 12am EST)

BWinmill · 06-16-2012, 03:04 AM

As others have said, you should contact Kobo in case you have a defective unit.

Some advice for dealing with technical support:

Only bring up the most immediate problem. In this case, the most immediate problem is that the device does not turn on.

Don't tell them how you've tried to fix it. If they try to tell you something that you have tried, just do it again.

The reason is that most of the people who do support read a step-by-step process off the screen. Some are okay with extra details but I've found that a lot of them get impatient with extra details.

06-14-2012, 09:49 PM	#1
brenda smyth Junior Member Posts: 3 Karma: 10 Join Date: Jun 2012 Device: kobo touch ereader	help!!! My kobo is not working! Hi! This is my first post! I bought my Kobo at the end of April, set it up, and began to buy books online. Shortly after that my troubles began--it would freeze and I could not move forward, backwards or even shut it down. So then I would reset it with a paper clip. Or many times, I could not start it up until I had slid the on/off button seven or eight times, then about two pages in, it would freeze again!! The other day, it turned off and I cannot get it to turn on again! I've tried plugging it into the computer to recharge it(?) -- no response. I used the old paper clip trick-- no response. Is this ereader broken or is there something I'm missing? Thanks for any help you can provide.

06-14-2012, 10:20 PM	#2
PeterT Taking a break; Fed up Posts: 4,447 Karma: 32677024 Join Date: Nov 2007 Location: Toronto Device: Wife: Touch, Arc, Vox Me: Nexus 7, Glo	How long did you leave it plugged in to the PC to charge? __________________ Peter

06-16-2012, 01:52 AM	#6
AnemicOak Bookaholic Posts: 7,491 Karma: 19230583 Join Date: Oct 2007 Location: Minnesota Device: AuraHD, Nook HD+, Kindle 2,3,T , Opus, TF101, Nexus7, iPT, iPhone5	Kobo support can be contacted at... help@kobobooks.com or 1-855-732-3662 (8am - 12am EST) __________________ ~Brian "The test of any good fiction is that you should care something for the characters; the good to succeed, the bad to fail. The trouble with most fiction is that you want them all to land in hell together, as quickly as possible." — Mark Twain Get 15GB of cloud space free at Copy.com, plus an extra 5GB free by using this link (I get 5GB free too).

06-16-2012, 03:04 AM	#7
BWinmill Wizard Posts: 1,279 Karma: 9469180 Join Date: Sep 2011 Device: Kobo	As others have said, you should contact Kobo in case you have a defective unit. Some advice for dealing with technical support: Only bring up the most immediate problem. In this case, the most immediate problem is that the device does not turn on. Don't tell them how you've tried to fix it. If they try to tell you something that you have tried, just do it again. The reason is that most of the people who do support read a step-by-step process off the screen. Some are okay with extra details but I've found that a lot of them get impatient with extra details. Last edited by BWinmill; 06-16-2012 at 03:11 AM. Reason: Added advice for dealing with tech support.

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06-15-2012, 04:23 AM	#3
taming Trying for calm & polite Posts: 3,657 Karma: 8272825 Join Date: May 2010 Location: Alberta, Canada Device: kobo original, WiFI, Touch, Glo, and Aura	This is not "normal" behaviour for a Touch. Even if your current issue is related to an undercharged battery, the earlier issues are not typical. Have you opened a support ticket with Kobo?

06-16-2012, 01:24 AM	#4
brenda smyth Junior Member Posts: 3 Karma: 10 Join Date: Jun 2012 Device: kobo touch ereader	I'm not sure--maybe an hour or so.

06-16-2012, 01:26 AM	#5
brenda smyth Junior Member Posts: 3 Karma: 10 Join Date: Jun 2012 Device: kobo touch ereader	umm...how do you do that?

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