|06-14-2012, 09:49 PM||#1|
Join Date: Jun 2012
Device: kobo touch ereader
help!!! My kobo is not working!
Thanks for any help you can provide.
|06-15-2012, 04:23 AM||#3|
Trying for calm & polite
Join Date: May 2010
Location: Alberta, Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
This is not "normal" behaviour for a Touch. Even if your current issue is related to an undercharged battery, the earlier issues are not typical. Have you opened a support ticket with Kobo?
|06-16-2012, 01:52 AM||#6|
Join Date: Oct 2007
Device: AuraHD, Nook HD+, Kindle 2,3,T , Opus, TF101, Nexus7, iPT, iPhone5
Kobo support can be contacted at...
firstname.lastname@example.org or 1-855-732-3662 (8am - 12am EST)
"The test of any good fiction is that you should care something for the characters; the good to succeed, the bad to fail. The trouble with most fiction is that you want them all to land in hell together, as quickly as possible." — Mark Twain
Get 15GB of cloud space free at Copy.com, plus an extra 5GB free by using this link (I get 5GB free too).
|06-16-2012, 03:04 AM||#7|
Join Date: Sep 2011
As others have said, you should contact Kobo in case you have a defective unit.
Some advice for dealing with technical support:
Only bring up the most immediate problem. In this case, the most immediate problem is that the device does not turn on.
Don't tell them how you've tried to fix it. If they try to tell you something that you have tried, just do it again.
The reason is that most of the people who do support read a step-by-step process off the screen. Some are okay with extra details but I've found that a lot of them get impatient with extra details.
Last edited by BWinmill; 06-16-2012 at 03:11 AM. Reason: Added advice for dealing with tech support.
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