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Old 05-30-2012, 11:18 PM   #1
Pullar
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Device: Kobo Touch
missing book

Hey all. I just bought a bunch of books for the vox. I hve a problem with the last one. It shows up in purchase history but not in library or on vox. I have snyced several times, logged out and in again several times to kobo. If I click on it in the purchase history it says book is in library. If I click the library under this it takes me to my library and shows the book in library but still won't sync to vox. If i go out and back to library from top menu it's not there.
Any suggestions?
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Old 05-30-2012, 11:26 PM   #2
Pullar
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Finally got the book to download. I clicked on book in purchased history and bookmarked pg 1. Tried sync again and it went.
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Old 06-08-2012, 12:01 PM   #3
Abacus63
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Location: Southern Cali
Device: Sony PRS300, Kindle, Kobo Vox
I have a similar issue that's ongoing... books I have purchased & read on my Vox sometimes show as "free preview" instead of in my purchased library. It's inconsistent, except that it's the same 3-4 books, randomly. Initially Kobo support suggested I do a factory reset, however, it was not worth that much hassle to me, so next they suggested deleting the book from my kobo account (from my computer) then sync, then "undelete" & sync again. It worked, temporarily. At least I know how to get a book back it I want to read it again, but it is definitely a bug I've got.
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