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Old 12-22-2007, 04:21 PM   #1
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Books purchased not in My Account

I've bought more than 40 books from CONNECT in the year I've had the 500. When I go to my account, and click on "View and Download All Purchased Books," there are only seven books listed.

As Sony is not open weekends, just wondering if anybody knows what happened to all the rest? Did they vanish when it changed over to eBook Library from CONNECT? If so, any way to find them?
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Old 12-22-2007, 04:30 PM   #2
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Quote:
Originally Posted by KlondikeGeoff View Post
I've bought more than 40 books from CONNECT in the year I've had the 500. When I go to my account, and click on "View and Download All Purchased Books," there are only seven books listed.

As Sony is not open weekends, just wondering if anybody knows what happened to all the rest? Did they vanish when it changed over to eBook Library from CONNECT? If so, any way to find them?
If you changed Readers or PC's, you were supposed to UN-register the discarded units at Connect (Sony eBooks) BEFORE you got rid of them. Then you were supposed to register your new units. If you failed to do this, you will need Sony customer service to make the adjustment for you. Otherwise, the new units will not see your purchases.

You are allowed 6 units to be registered at once. If you have less, then just register your new Readers and / or PC's.

Last edited by sirmaru; 12-22-2007 at 04:32 PM.
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Old 12-22-2007, 04:34 PM   #3
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P.S. OK, just looked in Win Explorer, and find that under the folder My Books, there are two subfolders, one called CONNECT and the other eBook Library.

The CONNECT has about 35 and the Library has the seven. Another brilliant move by Sony, relegating all the other books to a separate folder, and not making them available under My Account any more.

As they are all named some idiotic sequence of
names such as sbuscehch0257b0y.lrx, I'd have to click on each of them, one by one, to open them to find the title, and perhaps rename them.

That would take hours which I don't want to waste. Even if I did that, how could I get them back into the Reader if I wanted to?
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Old 12-22-2007, 04:37 PM   #4
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If you changed Readers or PC's, you were supposed to UN-register the discarded units at Connect (Sony eBooks) BEFORE you got rid of them. Then you were supposed to register your new units. If you failed to do this, you will need Sony customer service to make the adjustment for you. Otherwise, the new units will not see your purchases.

You are allowed 6 units to be registered at once. If you have less, then just register your new Readers and / or PC's.
I have neither changed Readers (still have the one-year old 500 I bought originally) nor changed computers.

All that happened is that Sony, in their brilliance, changed the software but did not keep in my account all the older books I bought .
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Old 12-22-2007, 04:47 PM   #5
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Quote:
Originally Posted by KlondikeGeoff View Post
P.S. OK, just looked in Win Explorer, and find that under the folder My Books, there are two subfolders, one called CONNECT and the other eBook Library.That would take hours which I don't want to waste. Even if I did that, how could I get them back into the Reader if I wanted to?
Try copying them first into \My Documents\My Books\eBook Library, Then open eBook Library and see if you can access them.
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Old 12-22-2007, 05:59 PM   #6
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Try copying them first into \My Documents\My Books\eBook Library, Then open eBook Library and see if you can access them.
Now THAT is a good idea! Unfortunately, it did not work.

I copied several over, closed everything and reopened the eBook Reader, but still had only the original seven books.

Guess will have to wait until Monday and see if Sony can get the old ones transferred.

Thanks for the suggestion anyway!
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Old 12-22-2007, 06:33 PM   #7
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Use File-Import Files... menu to add them.
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Old 12-22-2007, 07:23 PM   #8
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Use File-Import Files... menu to add them.
Bingo! You got it, igorsk, that works. Thanks muchly.
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Old 12-24-2007, 05:02 PM   #9
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My books also vanished from my purchasing history last week (the Connect-to-EBook Library upgrade didn't lose them on my local machine, though).

I sent a note to Sony customer service and got a non-sequiter response (looked like it was machine generated), but a day later all the books showed back up in my purchase history. Not sure if they fixed it for my account or it was just some general glitch that cleared up.

I'd recommend you drop Sony a note, KG, even though you've recovered the books locally. Having them in your purchase history is good disaster insurance (so you can re-download them).

Regards,
Bob
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