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Old 05-17-2012, 09:49 PM   #16
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The Kepub's aren't DRM'd or it lets you download a regular ePub that's not DRM'd? Since Pottermore insisted the other places use DRM it seems odd Kobo wouldn't have to as well.
The kepubs are DRM-free.
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Old 05-17-2012, 11:17 PM   #17
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Has anyone been able to actually purchase the Harry Potter ebooks from Pottermore? I've been trying all day to purchase them online, but, once getting to the final step in the purchase process (to charge the transaction to my credit card) I get an screen message telling me "Gateway Timeout...proxy server did not receive a timely response from the upstream server...". Is there some trick to online purchases on this site?
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Old 05-18-2012, 12:54 PM   #18
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I got them on April 5th without any problems and downloaded them directly on my computer and via the Kindle link.
I wrote to Pottermore to know why I can't get them via the Kobo link, I'll keep you informed when I get an answer back from them
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Old 05-18-2012, 12:55 PM   #19
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It was ok on Wednesdsay. perhaps their servers are being heavily loaded?

Key things here. If the failure is at the purchase side of things then I believe it is a pottermore issue and not a Kobo issue as at this point Kobo isn't doing anything. It's the same purchase method for everyone. Once the purchase goes through and you link your account that's when Kobo comes into the equation, so if it's failing at the link stage, then it could be something on the Kobo side of things.

Last edited by Sharkus; 05-18-2012 at 12:57 PM.
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Old 05-19-2012, 01:32 PM   #20
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My problem is at the link stage but someone on the Pottermore staff answered me that they known about the problem an that they are working on it
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Old 05-23-2012, 04:13 PM   #21
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Still can't link my accounts is anybody here who was able to get the books?
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Old 05-24-2012, 11:46 AM   #22
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Still can't link my accounts is anybody here who was able to get the books?
I got a book from Pottermore as a gift. I just directly downloaded the ePub file and sideloaded it on my Kobo Wifi. No problems.
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Old 05-24-2012, 12:50 PM   #23
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Yes, I can download them directly on my computer and sideload them on my Kobo devices without problems but I can't link my Pottermore account and my Kobo account. Received another email from Pottermore this morning and they are still working on resolving my problem.
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Old 05-24-2012, 03:52 PM   #24
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It seems that if you buy them today and link the Kobo account to your Pottermore account it works well but if you bought them a month ago like me the link isn't working
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Old 05-25-2012, 11:14 PM   #25
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It seems that if you buy them today and link the Kobo account to your Pottermore account it works well but if you bought them a month ago like me the link isn't working
I'm in the same boat as you. I bought them April 1 and did the direct download. Now that Kobo is supposedly available, I want to link my Kobo account and get correctly formatted Kepub files, the direct download ones have wonky page numbers on my KoboTouch and I don't like that. I emailed Kobo to start with, and they told me to contact Pottermore, the inability to link my account was an issue with them. Emailed Pottermore and they said to clear my cache and cookies, then it should work, which it didn't. Emailed Pottermore again and they basically told me to go away, that I should do a direct download of the epubs instead if the linking doesn't work.

Kobo told me via Facebook to post on their support forum, which I haven't done yet but plan to later tonight. I'll post here if they offer any kind of legit solution.
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Old 10-30-2012, 10:16 AM   #26
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Saw that post on the Kobo help forum. I emailed a copy of it to them and they sent me a new copy of the books and I was able to link them to my Kobo account

"I contacted pottermore with the problem and they fixed the issue months ago. They sent me an email with a link to my books as if given as a gift with a new date of purchase which fixed the problem. So contact pottermore and they'll fix it for you."
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