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Old 05-08-2012, 12:20 PM   #1
marlijn
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is this a broken screen?

i did not do anything only from standbye to online because i wanted to read a book.

this is online :


and this is when the reader is off



i hope sony can fix it, i live in the netherlands, in the netherlands is a sony fix in almere. does anyone know the prize of the fix and if its in guarenty?

i just have the reader about 3 weeks and i did not know what i did wrong
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Old 05-08-2012, 12:42 PM   #2
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It looks like from the pictures the contacts inside have either come loose or are getting the wrong signals.
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Old 05-08-2012, 12:55 PM   #3
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So it's no broken screen you think? And you think this under warranty? because I have him only 3 weeks and am careful to gone.

How could it be that if the reader is off, you see this?

i did also try a few times the reset, but that did not work
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Old 05-08-2012, 01:07 PM   #4
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I think this IS a broken screen. Look at the left lower corner:

There you can see a curved line separating black and white - this is the crack. Result are interrupted connections which makes the screen become striped.

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Old 05-08-2012, 01:13 PM   #5
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A ok thanks, do you know how it will cost? i didn't do anything wrong, it is a really pity because i just have him about 3 weeks, how is dat possible if i did not do anything, just only reading .

i did get him from my birthday, so yeah. i hope it cost nog really a lot
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Old 05-08-2012, 02:25 PM   #6
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To be honest:

It will cost you a new reader. I think I can't remember have read just one time that someone has changed the screen. Maybe I'm wrong.

Problem on eInk-display nowadays is the glass(!) layer. There exists an very thin glass-substrat, on top of it there glues the thin and flexible eInk-foil (the heart of the display) and on the top of this layer a plastic-layer which you touch with your fingers when using the touch-screen.

If you bend the reader too much (and 'too much' can be less than you think) the glass-layer will break. Sadly this problem has not been lowered by using a thin plastic-frame for the T1...

A.
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Old 05-08-2012, 02:32 PM   #7
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I had same exact thing happen to me on my prs-950 after about 3 months of ownership. I sent it on my desk one night then turned it on the next day and looked like yours just much worse. I called sony warranty customer support and they sent me a new one right away with postage to send my busted one back. Since you are in NL I am not sure how that works, but it is worth a shot.
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Old 05-09-2012, 12:58 PM   #8
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Good catch on the curve in the lower left. This definately shows damage. I didn 't catch it on the first look

Sadly a new screen repair "usually" costs more than getting a new Reader. The best now is to call Sony repair and get a price quote. Then you can make your decision more informed.

Last edited by solitarywolf; 05-09-2012 at 01:00 PM.
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