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Old 04-04-2012, 07:49 AM   #1
dpom
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Boox M92 freezed

Two weeks ago my Boox M92 stopped working. It remains in "Reading The World" screen and it doesn't react to buttons or reset.

The battery was almost full when it stops. I left plugged in 12 hours and tried the reset procedure described at
https://www.onyx-boox.com/support/1-...x-boox-m-reset
but without any success. I repeated the operation several times.

Every time I try to charge it, orange light comes on for a while but the e-reader remains inert.

Any ideas on how to get it to unfreeze?
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Old 04-04-2012, 08:53 AM   #2
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Quote:
Originally Posted by dpom View Post
Two weeks ago my Boox M92 stopped working. It remains in "Reading The World" screen and it doesn't react to buttons or reset.

The battery was almost full when it stops. I left plugged in 12 hours and tried the reset procedure described at
https://www.onyx-boox.com/support/1-...x-boox-m-reset
but without any success. I repeated the operation several times.

Every time I try to charge it, orange light comes on for a while but the e-reader remains inert.

Any ideas on how to get it to unfreeze?

Happened to me too after one week. I took the option to return the device.
The shop owner told me all he had to do was to charge the reader and everything was fine.
I insisted to be refunded - and live happily ever after.
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Old 04-04-2012, 09:48 AM   #3
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Quote:
Originally Posted by dpom View Post
Two weeks ago my Boox M92 stopped working. It remains in "Reading The World" screen and it doesn't react to buttons or reset.

The battery was almost full when it stops. I left plugged in 12 hours and tried the reset procedure described at
https://www.onyx-boox.com/support/1-...x-boox-m-reset
but without any success. I repeated the operation several times.

Every time I try to charge it, orange light comes on for a while but the e-reader remains inert.

Any ideas on how to get it to unfreeze?
I know this is very silly, but are you sure you are using correct "hole"? You should use the one on the BACKSIDE of the device, not the one on the bottom, next to headphone socket. The latter is not a reset socket.
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Old 04-04-2012, 09:57 AM   #4
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Smile

Quote:
Originally Posted by janek View Post
I know this is very silly, but are you sure you are using correct "hole"? You should use the one on the BACKSIDE of the device, not the one on the bottom, next to headphone socket. The latter is not a reset socket.
yes, I used the backside hole, and is not a silly observation because the reset is not an obvious one
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Old 04-04-2012, 10:20 AM   #5
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Hi Dan, there's another thread about the M92 Frozen issue that's similar to yours, with various ways to fix it, including a firmware update. Check it out here: http://www.mobileread.com/forums/sho...d.php?t=168842
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Old 04-04-2012, 01:10 PM   #6
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Quote:
Originally Posted by MikeOnyx View Post
Hi Dan, there's another thread about the M92 Frozen issue that's similar to yours, with various ways to fix it, including a firmware update. Check it out here: http://www.mobileread.com/forums/sho...d.php?t=168842
I guess this link will be more helpful: http://www.mobileread.com/forums/sho...=171640&page=3

I suggest you also to contact your vendor directly, if nothing works...
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Old 04-04-2012, 01:47 PM   #7
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All this random freezing is starting to get me worried. I have the M92 for only 2 days so far and everything works fine but I'm wondering if this will happen to me eventually. Being how expensive the M92 is I hate to be stuff in a position where the device literally becomes a brick.
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Old 04-05-2012, 06:34 AM   #8
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I have M92 for almost 4 months, I use it daily and no problems. It would be nice if the new firmware improves user interface (and removes some for me unimportant bugs), but the stability of the product is (in my opinion) better than most of current IT items.
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Old 04-05-2012, 03:32 PM   #9
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Originally Posted by Booxtor View Post
I guess this link will be more helpful: http://www.mobileread.com/forums/sho...=171640&page=3

I suggest you also to contact your vendor directly, if nothing works...
Hi:

I have updated using the "special" firmware, and my device works fine now. It solved the calibration problem that I had too.

Thank you
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Old 04-05-2012, 05:24 PM   #10
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was anyone doing anything special when this who frozen thing started to happen?
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Old 05-10-2012, 10:29 PM   #11
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We have had two customers who have encountered the unrecoverable freezing problem problem as of May 1st, 2012. When they sent it back to us, one of the devices had already recovered, so I just reflashed the device. The other one was unrecoverable and had to be sent back to the manufacturer. I believe it is a hardware issue.
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