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Old 08-15-2016, 01:01 PM   #1
edmond
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Boox M92 screen freeze (please help)

Hi,

I am having a huge problem: after reading, I suspended as usual my M92.
I got the usual suspension screen picture. After a while, I wanted to read again, so I pressed the lower button as usual to wake it up.
Well, nothing happened...
I tried everything I could: pressing any button, all buttons together, pressing the tiny reset button with a paper clip, connecting it to the pc or to the charger.
Anything I could fathom.
No way: I am stuck to the suspension screen.

Does anybody have any hint, before I trash it?

Thank you
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Old 08-15-2016, 02:26 PM   #2
Dr. Drib
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I wouldn't trash it, just because of that.

Now if you sat on it and then moved around like you were dancing (while sitting on it), and then decided to play basketball (while sitting down).....yeah....then you might think about trashing it.

Someone will be along shortly to lend some helpful ideas.
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Old 08-16-2016, 05:03 AM   #3
edmond
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Neither I would trash it: for this reason I am here asking for help!

Yet, if I can't solve the issue, then I don't see what else I can do, since it does not work and hence is useless...
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Old 08-16-2016, 06:33 AM   #4
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Quote:
Originally Posted by edmond View Post
Neither I would trash it: for this reason I am here asking for help!

Yet, if I can't solve the issue, then I don't see what else I can do, since it does not work and hence is useless...

Do not despair....yet.

If it cannot be repaired without spending exorbitant amounts of money, then we have a Flea Market Forum, where you may attempt to sell it.--- However, this is not the place to go any further than that discussion, except to mention that fact.

Again: Do not despair.
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Old 08-16-2016, 12:51 PM   #5
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Hello,

First make a full charge of the device with the power supply.

I have sometimes something like that. After a complete charge, push during a long time the power button, wait two minutes and push the power button. Try something like that. In my situation, it's a problem between the suspend mode and the power off mode. During the operations, check the led. If it lights blue, then the power off mode is progressing.
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Old 08-17-2016, 12:07 PM   #6
edmond
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Randy,
I tried your suggestion but the screen is still fixed on the hibernation image.

The led lights blue after I press the power button, but nothing changes.

Also, if I reset the e-reader and then press the power button, the led is blue but, again, the screen is stuck on the image.
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Old 08-18-2016, 03:28 AM   #7
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To shut-down the device, a long press of power button is necessary : blue light. A short press : standby mode. An intermediate action : power on.

For me, it's the clock screen that block the device...

Retry the long press to obtain the blue light. Wait ... wait .... Press the power button.

If all this don't succeed, shut-down the device and disconnect/reconnect the battery : Disassembling of Onyx M92
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Old 08-18-2016, 11:25 AM   #8
edmond
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I tried many times the long press (yes, I got the blue light), then I waited, then I tried long/short/medium press : the result is always the same.

I also tried to disassemble it, following your instruction : battery disconnected and reconnected. No difference.
The only difference I got is that since I also tried to detach the screen, the hibernation screen now faded away nearly completely, but I can still see it.
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