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Old 03-28-2012, 05:06 PM   #1
Marmite
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Join Date: Mar 2012
Device: Kobo Vox eReader
Tablet Upgrade Error

I recently had bought for me a Kobo Vox eReader. On taking it out of the box and trying to do the initial set up I found that I kept getting an error message when it was trying to do an update. After trying everything that people were advising me I decided to contact Kobo directly. They sent me an email with a link to an update file. I did this which took 5 minutes and everything seems to be working great now. I have copied and pasted the email that was sent to me below. Hope this helps anyone else with similar issues.


1. Please download and save the file to your computer from: http://download.kobobooks.com/vox/update.zip
-Please do not Unzip the file
2. Once the File is saved, please plug your Kobo Vox, into the computer and select Turn on USB Mass Storage.
3. When the window pops up, please select Open to View File Folders. If the Window does not open, please go into “My Computer” and select the Kobo Vox.
4. Once Open, please drag and drop the Kobo Vox Update File into the main page of the File Folders (Please ensure that you do not place it into an existing folder.)
5. Once the file is loaded, please select “Turn off USB Mass Storage” on the Kobo Vox, and unplug.
6. Restart the Kobo Vox.
Once you restart the Kobo Vox, you will see that it will start updating the Operating Software Right Away. If you had performed a Factory Reset, after the update, it will still ask you to setup your eReader, and check for updates. It should then check for updates and proceed to the next step. If you have any issue, please feel free to contact us back, and we will be happy to assist.
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Old 03-31-2012, 11:23 PM   #2
thequeen
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Angry Table Upgrade Error

Helpful, clear, easy instructions. Onward to the world of the Kobo Vox eReader.
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Old 03-31-2012, 11:43 PM   #3
metalhead144
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Location: Alberta, Canada
Device: PANDIGITAL 9" NOVEL, Kobo Vox
Thanks very much for sharing this info with us, my Vox had exactly the same problem happen yesterday. I ran the update, just like instructions said, and now it is working fine!!
YAAAAYYYYY!!!
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Old 04-01-2012, 01:01 PM   #4
Magsrs
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Kobo Vox update error

I bought this device yesterday & was hugely frustrated & disappointed with the update problem. Followed your help & at last It seems I can start using it. You are a star!

Quote:
Originally Posted by Marmite View Post
I recently had bought for me a Kobo Vox eReader. On taking it out of the box and trying to do the initial set up I found that I kept getting an error message when it was trying to do an update. After trying everything that people were advising me I decided to contact Kobo directly. They sent me an email with a link to an update file. I did this which took 5 minutes and everything seems to be working great now. I have copied and pasted the email that was sent to me below. Hope this helps anyone else with similar issues.


1. Please download and save the file to your computer from: http://download.kobobooks.com/vox/update.zip
-Please do not Unzip the file
2. Once the File is saved, please plug your Kobo Vox, into the computer and select Turn on USB Mass Storage.
3. When the window pops up, please select Open to View File Folders. If the Window does not open, please go into “My Computer” and select the Kobo Vox.
4. Once Open, please drag and drop the Kobo Vox Update File into the main page of the File Folders (Please ensure that you do not place it into an existing folder.)
5. Once the file is loaded, please select “Turn off USB Mass Storage” on the Kobo Vox, and unplug.
6. Restart the Kobo Vox.
Once you restart the Kobo Vox, you will see that it will start updating the Operating Software Right Away. If you had performed a Factory Reset, after the update, it will still ask you to setup your eReader, and check for updates. It should then check for updates and proceed to the next step. If you have any issue, please feel free to contact us back, and we will be happy to assist.
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Old 04-05-2012, 10:03 PM   #5
FricFrac
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Exactly what I was looking for to fix the mother-in-law's brand new Kobo. You get Karma and I get Brownie Points - win/win! Now I just need to unbrick my daughter's phone.... if only it was as easy as the Kobo
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Old 04-07-2012, 01:56 PM   #6
Schmoozy
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Thanks for these instructions. I was getting pretty frustrated.
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Old 04-07-2012, 11:02 PM   #7
Laridae
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Thank you for offering this a public service.
But I wonder why Kobo isn't offering this themselves.
We shouldn't need to rely on the kindness of strangers in the user community for this kind of thing.

Kobo should step up and support their products!

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Old 04-08-2012, 01:10 PM   #8
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Quote:
Originally Posted by Laridae View Post
Thank you for offering this a public service.
But I wonder why Kobo isn't offering this themselves.
We shouldn't need to rely on the kindness of strangers in the user community for this kind of thing.

Kobo should step up and support their products!

kobo did! (8 days before this thread started)

https://getsatisfaction.com/kobo/top...ox_update_link
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Old 06-30-2012, 04:27 AM   #9
parmantom
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Followed Marmite's useful instructions but

I could not get the kobo vox to download originally like others - followed the new instructions fine and successful message received - the machine then wanted to go through the usual setup and auto download it is this that continues to generate an error - so it says successfully downloaded [the zip file] but then still cant progress...

many thanks for any advice
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