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Old 12-06-2007, 06:27 PM   #1
ce3po
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Posts: 19
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Join Date: May 2007
Device: iRex Iliad v2 / Palm Zire 72
Support center iRex

Evaluation of the new support center iRex

Hi Everybody,

1 - did anybody already use the new support center iRex?
2 - in how much time did they bring you back?
3 - was the solution good?
4 - which note would you give (0 - 10)?
5 - what it went to his evaluation?
6 - some another consideration?

Thanks.
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Old 12-07-2007, 07:23 AM   #2
Blue
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Join Date: Apr 2007
1 - did anybody already use the new support center iRex?
Yes

2 - in how much time did they bring you back?
Total time from sending my first mail to recieving my iliad back was 1 week and 9 hours.

3 - was the solution good?
Untill now it is.

4 - which note would you give (0 - 10)?
10

5 - what it went to his evaluation?
uhm?

6 - some another consideration?
Perfect support! Couldn't have dreamed of anything better!
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Old 12-07-2007, 10:41 AM   #3
Mrraow
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Posts: 30
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Join Date: Oct 2007
Location: London, England
Device: Opus
Two months since sending it off (damaged screen), paid Eur275 on October 19th, still waiting.

Apparently, they are waiting for a part.
Communication is bad;
- they should have told me when they invoiced me for the work that the parts weren't in stock, and they didn't have a delivery date
- I have to ask them for updates, there is no unprompted communication from their side
- they also didn't respond to my last email requesting an update; instead, I had to phone them

I'm not ready to criticise them for the lack of parts - the person I spoke to tells me that they are waiting for iRex to deliver them, and haven't been given a date themselves.
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Old 12-21-2007, 07:52 AM   #4
Mrraow
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Posts: 30
Karma: 106
Join Date: Oct 2007
Location: London, England
Device: Opus
Update... my iliad was returned on Tuesday, with a nice shiny new screen.
No contact from support (despite promises); if just appeared.

So, I'm somewhat happier, but the total repair time was around 2 months, and communication from the support people was terrible.
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