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Old 02-21-2012, 03:08 AM   #91
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Originally Posted by Beryll Snyder View Post
He hasn't even mentioned what he was "accused" of.
He is accused of having an account that's associated with an account that was previously closed by Amazon.
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Old 02-21-2012, 03:36 AM   #92
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pidgeon -- Amazon specialists have refused to reinstate my account, and have been ignoring all of my e-mails. It seems like all hope is lost for reviving my account. However, I am just curious with fulltimer's situation, as he said he was able to keep an account open when the e-mail specifically says it is not possible.
If you are only buying electronic content you probably only need to change your email address. Why not set up a gmail or hotmail address and re-register?

If you buy a lot of paper it could be harder, but a PO Box isn't expensive; where I live anyway. All Amazon should have to identify you by is your address and email address, your real name is irrelevant, and stored credit card data isn't supposed to be used for actual data purposes, it is, in fact supposed to be stored encrypted, so if they were to tell you that your credit card is blacklisted you would have a pretty good argument that they were breaking the data protection laws.

I have never run foul of Amazon, but if I did I would bet that they couldn't stop me continuing to use them as I did before.

Of course, your purchased electronic content is lost, but that's probably the case anyway.
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Old 02-21-2012, 03:51 AM   #93
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Of course, your purchased electronic content is lost, but that's probably the case anyway.
That's why you back it up, of course.
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Old 02-21-2012, 04:28 AM   #94
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Originally Posted by pdurrant View Post
He is accused of having an account that's associated with an account that was previously closed by Amazon.
Coming closer: and why was that account closed? No info here(probably a completety unfounded accusation as well)- if you knew, the whole thing would lose its mystery at once ...
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Old 02-21-2012, 06:59 AM   #95
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The OP is of the opinion that Amazon closed his account because it is linked to an account he voluntarily closed in March 2011 (in order to change his email address, he opened a new account). I feel like something is missing - the OP has admitted to having 2 accounts: the one he closed in March 2011 and the one Amazon recently closed.

Were other accounts involved?

Last edited by joehunt; 02-21-2012 at 07:05 AM.
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Old 02-21-2012, 08:40 AM   #96
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The OP is of the opinion that Amazon closed his account because it is linked to an account he voluntarily closed in March 2011 (in order to change his email address, he opened a new account). I feel like something is missing - the OP has admitted to having 2 accounts: the one he closed in March 2011 and the one Amazon recently closed.
You don't need to open a new account in order to change your e-mail address. Just go to "Your Account", and click the "Change Name, E-Mail Address, or Password" link.
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Old 02-21-2012, 08:42 AM   #97
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Hello All-

Thanks for your responses and sorry for my delayed response.

I need to reiterate that Amazon account specialists are REFUSING to give me the REASON as to why my account was closed except the generic one stated above -- No matter HOW much I e-mail and ask. It has been well over 24 hours, and they stopped e-mailing after the 5th generic response. The reason they say is due to "privacy concerns" and we are "not able to discuss matters regarding different accounts"

Is it frustrating? Yes. However -- On the bright side, there was a lesson learned. Always back up your DRM content and understand suppliers of these content DO have the right to take it away if your account is closed for whatever reason.
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Old 02-21-2012, 09:15 AM   #98
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Originally Posted by jrw93 View Post
Hello All-

Thanks for your responses and sorry for my delayed response.

I need to reiterate that Amazon account specialists are REFUSING to give me the REASON as to why my account was closed except the generic one stated above -- No matter HOW much I e-mail and ask. It has been well over 24 hours, and they stopped e-mailing after the 5th generic response. The reason they say is due to "privacy concerns" and we are "not able to discuss matters regarding different accounts"

Is it frustrating? Yes. However -- On the bright side, there was a lesson learned. Always back up your DRM content and understand suppliers of these content DO have the right to take it away if your account is closed for whatever reason.
Actually I am somewhat frustrated too being given half-truths and not exactly plausible explanations.
They don't close an account just because they don't like you or for random reasons - so something happened to initiate this process which you don't care to give details here.
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Old 02-21-2012, 09:20 AM   #99
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Originally Posted by Rouffian View Post

If you buy a lot of paper it could be harder, but a PO Box isn't expensive; where I live anyway. All Amazon should have to identify you by is your address and email address, your real name is irrelevant, and stored credit card data isn't supposed to be used for actual data purposes, it is, in fact supposed to be stored encrypted, so if they were to tell you that your credit card is blacklisted you would have a pretty good argument that they were breaking the data protection laws.
"Should": in your imagination maybe.
If you use a credit card of course the given name and your credit card name have to be identical - they don't do business with virtual entities ...
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Old 02-21-2012, 09:44 AM   #100
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Absolutely. Backup, backup, backup. If it doesn't exist in at least three places, it doesn't exist.

My ebooks are on my computer, on my backup drive, and on Carbonite.
That sounds like a very smart idea.

Forgive me a stupid question, how can this be done? Specifically on a Kindle Fire?

Best regards,
Andy
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Old 02-21-2012, 09:49 AM   #101
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I know this reply isn't going to help but in light of this thread I will never buy any electronic media from Amazon.

Sure, I CAN strip DRM and back up but why should I have to (technically) circumvent the law just because Amazon is stupid?
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Old 02-21-2012, 09:51 AM   #102
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I know this reply isn't going to help but in light of this thread I will never buy any electronic media from Amazon.

Sure, I CAN strip DRM and back up but why should I have to (technically) circumvent the law just because Amazon is stupid?
You're not circumventing the law. DRM removal for personal use is perfectly legal in Canada.

You should always, ALWAYS back up any digital media that you buy. NEVER assume that someone else is going to store it safely for you. It's YOUR responsibility to keep it safe.
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Old 02-21-2012, 10:17 AM   #103
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Actually I am somewhat frustrated too being given half-truths and not exactly plausible explanations.
They don't close an account just because they don't like you or for random reasons - so something happened to initiate this process which you don't care to give details here.
Wow.

Skepticism is a healthy thing, not least on the Internet, but there have certainly been a far-too-large number of cases where companies have shut customers out of their services and refused to provide any justification or recourse. Most frequently I've heard about this happening with Ebay, PayPal, and Google, and once I had this happen with PayPal myself (they didn't shut down my account, but refused to let random transactions go through, and I couldn't figure out why. Every time I wrote them to figure out what the problem was I got back the same canned, non-informative email. Eventually I just gave up.)

In short, there might be no particular reason to believe the OP is telling the truth, but I don't see any reason to keep accusing them of deceit either. There's nothing about their story that seems particularly out of line with my experience and that of far too many others.

--

Aside from any of this, there is still the question of the legality or morality of treating software, music, books, movies that have been bought online as services that can be refused whenever the service provider feels like it, rather than as actual purchases which now belong to the customer. Even if Amazon decides it won't let you use your account to make any future purchases or sales, it should not be able to cut you off from what you have already bought.

I'm pretty sure that when you* buy a book from Amazon, you consider that something you own, and not something that Amazon is kindly allowing you to use as long as they approve of your behavior.


*'you' meaning pretty much anyone
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Old 02-21-2012, 10:25 AM   #104
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I know this reply isn't going to help but in light of this thread I will never buy any electronic media from Amazon.

Sure, I CAN strip DRM and back up but why should I have to (technically) circumvent the law just because Amazon is stupid?

Amazon is not stupid. We're simply not getting all the facts here. People are trying to be polite, non-judgemental, give the OP the benefit of the doubt etc. The bottom line is that Amazon doesn't just flip a switch and decide to shut down accounts for no reason.

Most people know that you don't have to officially close an account because you change an email address. Even by some fluke if they didn't, highly unlikely, then either you read on the site how to update the email info OR pick up the phone OR just open the new one without closing the other one. Some people open new accounts because they can't access the old email address or just plain don't remember the one they opened it with in the first place. Amazon doesn't shut them down.

We're not getting all the facts here. Something besides what we're being told happened for Amazon to shut them down. They don't just do that on a whim.

AND - if the Amazon emails we've been quoted say 1 response per 24 hours how come the OP's posted so many of them in that time frame? We don't know how long this has been going on and I repeat, we're not getting all the facts here.
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Old 02-21-2012, 10:27 AM   #105
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The bottom line is that Amazon doesn't just flip a switch and decide to shut down accounts for no reason.
That may be very true, but the reason might not be anything to do with the OP. Since all they've said is its a related account with no additional information to allow the OP to know if it's their old account or someone else's that's related. I agree there's always two sides to every story, but this kind of thing has occurred enough times that amazon really needs to consider a more involved appeals process that is able to give those who's accounts have been closed exact reasons for it. Regardless of whether the OP is not providing full information, if even one of those emails he's posted as been from amazon is accurate, that to me is a poor way to handle appeals. There should be phone support for this.

I've read enough of these stories over the years that I'm beginning to question whether I should keep buying ebooks from amazon (something I've only just started doing recently). If it wasn't for the ability to remove DRM there's no way I'd ever buy an ebook or any other digital content again from Amazon, the risk of been shut out of your content is just not worth it.

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