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Old 02-20-2012, 04:54 PM   #76
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Originally Posted by Xanthe View Post
Contact your Congressman and perhaps the local TV watchdog reporter. Government interest and/or potential bad public relations might gain more results than fruitless emails.
Make some noise about this to the BBB, Consumer Affairs, newspapers, local News statons and national news. Make a video for utube and or send to different media outlets.

I dont see how it is legal for them to not allow you access to paid items.

In California, Eulas and ToS get challenged all the time. Just because you agree to something for a service, does not mean its legal or that the Courts will hold it up.

So you got a choice, bend over and take it or fight it.
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Old 02-20-2012, 05:03 PM   #77
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So you got a choice, bend over and take it or fight it.
I would advise that your best option is to continue contacting them in a calm and reasonable manner. Only take other steps if you've got nowhere in (say) a couple of weeks.

Going straight to the lawyers option is unlikely to get the result you want (reinstatement of your account), although I suppose it might, eventually, get you some monetary compensation.
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Old 02-20-2012, 05:13 PM   #78
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Going straight to the lawyers option is unlikely to get the result you want (reinstatement of your account), although I suppose it might, eventually, get you some monetary compensation.
It would be nice, if someone did take this to the lawyers, if the desired result was a change to Amazon's policies toward more fairness and transparency, and if the whole class of people who've been wrongly locked out of their purchases (if any, of course...Amazon's innocent until proven guilty, right?) were compensated.
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Old 02-20-2012, 06:27 PM   #79
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Hello guys, thanks for your responses and sorry for my late response.

Amazon account specialists have official stopped responding to any of my e-mails politely asking them what this account that was linked is and what the "abuse of policy is."

Their final e-mail was:

Hello,

This is in response to your recent phone contact inquiry regarding your account and access of Kindle, app store content.

We closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.

We will not reopen your closed Amazon.com accounts. This decision is final.

Keep in mind that our decision regarding this matter will not change.

As your account is closed, you will not be able to access the App store content that you've purchased.

Thanks for your understanding.

Best regards,

Account Specialist
Amazon.com


My entire digital library is gone. Nothing is accessible. I have given up on trying to get it back.. since nobody in Amazon CS (who I can call, livechat) has access to my account except these "specialists."

I hope this serves as a warning and a eye-opener for many.
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Old 02-20-2012, 06:53 PM   #80
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Originally Posted by jrw93 View Post
Hello guys, thanks for your responses and sorry for my late response.

Amazon account specialists have official stopped responding to any of my e-mails politely asking them what this account that was linked is and what the "abuse of policy is."

Their final e-mail was:

Hello,

This is in response to your recent phone contact inquiry regarding your account and access of Kindle, app store content.

We closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.

We will not reopen your closed Amazon.com accounts. This decision is final.

Keep in mind that our decision regarding this matter will not change.

As your account is closed, you will not be able to access the App store content that you've purchased.

Thanks for your understanding.

Best regards,

Account Specialist
Amazon.com


My entire digital library is gone. Nothing is accessible. I have given up on trying to get it back.. since nobody in Amazon CS (who I can call, livechat) has access to my account except these "specialists."

I hope this serves as a warning and a eye-opener for many.
That parallels my experience with them as well.

Fortunately, I did not lose any digital content because my incident with them was pre kindles.

I now have all my kids and grandkids on our account and I do strip DRM and store every purchase made on our account locally with regular backups.

Amazon does provide a good service and is a great place to shop but when they decide they no longer want your business they are impossible to deal with.
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Old 02-20-2012, 08:04 PM   #81
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Hi Fulltimer and thanks for your response.

May I ask how you were able to create another Amazon.com account? In the e-mail, it specifically states that all amazon accounts opened in the future will be closed.

Thanks!
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Old 02-20-2012, 08:34 PM   #82
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Originally Posted by jrw93 View Post

May I ask how you were able to create another Amazon.com account? In the e-mail, it specifically states that all amazon accounts opened in the future will be closed.
I have to ask: Why would you want to open another Amazon account if they've done you wrong?
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Old 02-20-2012, 08:56 PM   #83
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pidgeon -- Amazon specialists have refused to reinstate my account, and have been ignoring all of my e-mails. It seems like all hope is lost for reviving my account. However, I am just curious with fulltimer's situation, as he said he was able to keep an account open when the e-mail specifically says it is not possible.
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Old 02-20-2012, 11:54 PM   #84
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jrw93,

You started this thread yesterday. Isn't it too soon to give up on getting a response? This sort of thing can take weeks to resolve. You have gotten some good advice, and some ideas of how this might have happened (assuming your innocence). Patient persistence should at least get you some answers (all being right in this world -- and I know it isn't always).

Another thought -- do you share an address (apartment house?) with anyone who might have been banned?

Good luck!

Last edited by Filark; 02-20-2012 at 11:57 PM.
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Old 02-21-2012, 12:26 AM   #85
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jrw93,

You still haven't been clear on why you've opened and closed several accounts with Amazon. If I've read correctly, the account that was closed by Amazon was your third account with them. You did mention somewhere that you closed one account when you changed email addresses, but why would you do that? Why after only a few days are you so ready to throw in the towel. I'm sorry if I seem skeptical, but your posts in this thread don't jive.
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Old 02-21-2012, 12:38 AM   #86
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To Fulltimer and others with past experience,

So you're telling me that Amazon just shuts down your account without any explanation, whatsoever, and when you ask for an explanation, all you get is a copy/paste message like the one jrw93 posted, over and over again?
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Old 02-21-2012, 01:30 AM   #87
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To Fulltimer and others with past experience,

So you're telling me that Amazon just shuts down your account without any explanation, whatsoever, and when you ask for an explanation, all you get is a copy/paste message like the one jrw93 posted, over and over again?
I'll buy it after my dealings with them. When I asked why I was being charged for return shipping charges on a return after a CS rep said I wouldn't be charged, all I got was the same scripted response. Not once did they say that the first rep misspoke and gave me wrong information.
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Old 02-21-2012, 01:52 AM   #88
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Originally Posted by jrw93 View Post
My entire digital library is gone. Nothing is accessible. I have given up on trying to get it back.. since nobody in Amazon CS (who I can call, livechat) has access to my account except these "specialists."

I hope this serves as a warning and a eye-opener for many.
You seem to be giving up very quickly. Since (according to what you say) they are already wrong about one thing (the closing of an old account for abuse), why do you believe them when they say that nothing will change their mind in what looks like a boilerplate email?

Continue with polite emails once a day, re-iterating the facts as you know them. CC to Jeff Bezos. Include any extra info that you come across or that comes to mind. Include details of when you have been at various addresses.

But if you do finally (say in a couple of weeks) decide that you are going to get no more out of them, I would certainly suggest that then you might need to escalate things (e.g. lawyers letter) if you are able to.


Even if there is something you haven't mentioned that might justify Amazon's closure of your accounts, I don't think there's anything that can justify their closure of your account in such a way that you no longer have access to your purchase records and purchased media. Surely Amazon could prevent any new business by an account, while still allowing access to existing content.

I suspect that this method of account closure is eventually going to become the subject of a lawsuit. I'm pretty sure in the UK it would be covered by the Unfair Terms in Consumer Contracts Regulations
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Old 02-21-2012, 02:14 AM   #89
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I have seen enough other reports of Amazon suddenly closing accounts, where eventually the account was reopened, to say that it is not necessarily the case that jrw93 hasn't stated the full case.
I was talking about the information presented here on the forum.
He hasn't even mentioned what he was "accused" of.
In so far he didn't state "the full case". He just talks about Amazon's reactions and various accounts.
I have the impression the guy jst looks for a trick to create a new account.
His story is pretty lopsided und lacking vital information.
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Old 02-21-2012, 02:44 AM   #90
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pidgeon -- Amazon specialists have refused to reinstate my account, and have been ignoring all of my e-mails. It seems like all hope is lost for reviving my account. However, I am just curious with fulltimer's situation, as he said he was able to keep an account open when the e-mail specifically says it is not possible.
"All hope is lost" is overly dramatic. You can still send an e-mail to Jeff Bezos, as was suggested by another poster, in the hopes that he or his staff will intervene. You can contact a third party - like the BBB or Consumer Affairs or a news agency - to generate publicity about your situation, in the hope that Amazon will talk to you again or reinstate your account. You can hire a lawyer and try to regain access to the licensed material that you already purchased, and perhaps the reinstatement of your account. At this point, Amazon is hoping that you will find the whole situation to be too much of a bother to peruse further - it is up to you whether you oblige them.

As an aside: this whole situation of working through secret customer service reps that only e-mail you once a day and don't tell you anything about why they are making their decision sounds super fishy. Getting this sort of information is what the legal discovery process is for. But it ain't cheap.
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