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Old 02-29-2012, 10:01 PM   #391
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/delete

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Old 02-29-2012, 10:08 PM   #392
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I'm just glad this entire situation is over.
Me too. I'm spent.

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Old 02-29-2012, 10:28 PM   #393
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/delete
Between the edits and the deletions in this thread I'm not quite sure what to believe. Why do all the editing and deleting if one isn't trying to back peddle a bit on what they've said?!?

PS - I still have the content of what you wrote in my email alert - I'm sure I'm not the only one that read it.
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Old 03-01-2012, 01:23 AM   #394
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Moderators,

I think it's about time to close this thread. The initial issue seems to have been addressed and resolved. Further discussion on this topic seems a bit futile imho.

Cheers,
Tom
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Old 03-01-2012, 03:36 AM   #395
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Recently, I had recieved a e-mail from an Amazon "Account Specialist" that my account was closed because it was linked to an account that was previously closed for "abuse of policy."

Hello,

We've found your account is directly related to another account which has been previously closed for abuse of our policies. As such, your Amazon.com account has been closed and any open orders have been canceled.
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Originally Posted by jrw93 View Post
Hello Jack,

I'm truly sorry for the frustration caused here, as well as for the delay in being able to access your account. When unusual account activity such as this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing of the account is necessary. We’d prefer to work with you to avoid the high number of returns because we do value your business.

So in short, your account was closed due to returning too many items and you then opened another account which was subsequently banned.

Do we finally have the truth?

Last edited by joehunt; 03-01-2012 at 03:40 AM.
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Old 03-01-2012, 05:05 AM   #396
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Me too. I'm spent.
Wanna cigarette?
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Old 03-01-2012, 05:11 AM   #397
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Returns, returns, returns...

I abused Amazon's return policy. I had one return and felt so guilty about it, that I closed my Prime membership to punish myself. Bad monkey...
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Old 03-01-2012, 10:08 AM   #398
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don't they all expect double digit returns?

But on a serious note, I do not think such a thing could happen in Europe, at least not in Germany, where we can by law return any product (if it is not tailor-made) withing 2 weeks without any explanation.

Go figure.
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Old 03-01-2012, 10:10 AM   #399
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But on a serious note, I do not think such a thing could happen in Europe, at least not in Germany, where we can by law return any product (if it is not tailor-made) withing 2 weeks without any explanation.
Does the law require that the company keep doing future business with you?

ApK
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Old 03-01-2012, 10:28 AM   #400
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Moderators,

I think it's about time to close this thread. The initial issue seems to have been addressed and resolved. Further discussion on this topic seems a bit futile imho.

Cheers,
Tom
Futility is only one aspect of a thread. Fun is another. I think the moderators should leave the thread open. Those that don't want to read it, or post additional comments to it, need not do so.
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Old 03-01-2012, 10:45 AM   #401
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Futility is only one aspect of a thread. Fun is another. I think the moderators should leave the thread open. Those that don't want to read it, or post additional comments to it, need not do so.
Now, now, Rob, just be thankful we have people like ThomasC around, who, despite the presence of a highly-effective moderation staff, know the responsibility rests squarely on their shoulders to tell everyone else what they should talk about, how MR should be run, and what is worthy of everyone's attention.

What would we do without posts like his? It would be anarchy, I tell you! We'd all be wasting precious minutes of our lives discussing stuff and joking with each other, when ThomasC knows very well what threads should be closed, and could have saved us from ourselves!

Thank you ThomasC, on behalf of all the membership of MR, thank you! And I'm sure I speak for the moderators, who I'm sure appreciate you telling them how to to their job. Thank you!

ApK
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Old 03-01-2012, 11:46 AM   #402
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Originally Posted by eLiNK View Post
don't they all expect double digit returns?

But on a serious note, I do not think such a thing could happen in Europe, at least not in Germany, where we can by law return any product (if it is not tailor-made) withing 2 weeks without any explanation.

Go figure.
In the UK, too, "Distance Selling" regulations allow you to return products bought online, but there's no requirement for a company to keep doing business with you if you abuse their returns policy.
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Old 03-01-2012, 02:31 PM   #403
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Old 03-01-2012, 02:42 PM   #404
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The problem is that even if you legitimately return a lot of items due to problems with them, what's to stop Amazon from closing your account? There's nothing saying what too high a return rate is. Yes, it's possible to get defective/damaged merchandise. What if you bought a TV and the TV had a scratch on it that you didn't want. Would you return it or keep it due fear of getting your account closed? It's a shame when a shop makes you scared to use your customer rights and they don't tell you what a high rate of returns is. Does Amazon look at the returns for WHY they were returned? Sure, you can have the too many "I just didn't want it" type returns. But what about the defective/damaged returns. Because it's mail order and you want your item fast, it's not unreasonable to return a damaged/defective item and buy it at a local store.

This is one of the reasons I don't think being tied into Amazon is a good idea. You get your account closed and you lose access to your content and the ability to buy new content.
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Old 03-01-2012, 03:13 PM   #405
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Does the law require that the company keep doing future business with you?

ApK
Good question.
I might be ignorant but I do not know of a single case in which someone's account has been closed because of high amount of returns.

And there are many companies advertising they have 30 day no-question-asked return policy.

The most important thing is companies compete on a different level because of this regulation.
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