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Old 01-16-2012, 03:50 PM   #1
PBank
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Kobo site credit card issue

I have never been able to get my very standard visa credit card accepted by Kobo.com - I get a message that it cannot be authorized. I do lots of online purchasing and have never had this problem before (and the credit card company says they can see no reason for this). I have contacted Kobo customer services, but they just keep asking the same basic questions and are not really going to help. Not a big deal, as I can and do buy books elsewhere instead and am inclined to continue my default boycotting of their site even if it did work now. But I am really curious as to why this is happening, and wondering if it is just me or if there are other people with this problem.
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Old 01-16-2012, 04:49 PM   #2
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Maybe a call or email to Kobo.
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Old 01-16-2012, 10:53 PM   #3
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Haven't tried phoning, though I suggested they call me. They told me they do not take credit cards by phone, so no point. As I say - I am not really going to try any more to fix this, I was more wondering if it was a problem others had or was some strange and mysterious anomaly with my credit card.
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Old 01-17-2012, 12:38 AM   #4
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Perhaps set up a PayPal account?
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Old 01-17-2012, 07:14 AM   #5
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I use prepaid credit cards with Kobo, and generally don't have trouble linking them to my Kobo account.

However, I DO have to make sure that I have "registered" my card first, by logging in to the website and making sure that my postal code is valid. If my credit card doesn't have a Canadian postal code, then I cannot register it with my Canadian Kobo account at my Canadian address.

And sometimes, when I first get the new card, and have JUST registered the address, Kobo's preauth checking fails multiple times. I do not know if it's because the credit card's database takes time to update after registering the new postal code, but that's my best guess.
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Old 01-17-2012, 09:28 AM   #6
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another suggestion: I'd use kobo gift card available at futureshop...
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Old 01-17-2012, 12:59 PM   #7
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Thanks for the suggestions, people!
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Old 01-23-2012, 05:29 PM   #8
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Do you still get charged the Foreign fee?

If I purchased the Kobo gift card would I then avoid the Foreign country fee being charged? My bank (I guess...my bank says it is Kobo and Kobo says it is my bank) is charging a % of each order in an additional fee...would be nice to avoid this!
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