hairline cracks

cathie · 01-18-2012, 10:50 PM

Just my luck. I got my K3 as a Christmas present from my better half last year. And have been blessed with no problems or accidents. Take my word for it that it's not usually the case for me.
But I notice that my K3 has developed a hairline fracture in the bottom right hand corner. Where the plastic casing meets the screen, the crack runs about a centimeter or so on an angle out towards the edge.

It's not bothering me but my husband insists that I should contact amazon. I know that this cracking has happened to a lot of people, but at this late a date I am wondering if it is worth pursuing...

The Terminator · 01-18-2012, 11:53 PM

Amazon seems to have awesome customer support, give them a call there's nothing to lose.

Katsunami · 01-19-2012, 12:13 AM

With Mr. Schwarzenegger above. Why not contact them? You can only profit from it and there's no risk to lose anything.

HarryT · 01-19-2012, 02:59 AM

Cracks at the screen corners are a known issue on the K3. It's purely cosmetic, but Amazon will exchange it for you if it bothers you.

jezebel · 01-19-2012, 03:03 AM

I had that problem a little more than a year after I got my Kindle and I was told it was not covered. However, I had another issue with my Kindle (fading letters on the keyboard), which was covered so I got a free replacement.

vaughnmr · 01-19-2012, 08:05 AM

I found a hairline crack on my K3 after almost a year, and they are replacing it, no questions asked. Can't beat Amazon customer service.

cathie · 01-19-2012, 08:22 AM

I have the same thing with the fading keyboard letters. Someone suggested that a 'skin' might help with this problem. But I am not so worried about that as much as the crack. I am worried that the thing might develop into some major issue, and I would be lost without my k3.

HarryT · 01-19-2012, 08:26 AM

Quote:

Originally Posted by cathie

I have the same thing with the fading keyboard letters. Someone suggested that a 'skin' might help with this problem. But I am not so worried about that as much as the crack. I am worried that the thing might develop into some major issue, and I would be lost without my k3.

Don't worry about it. It's a stress fracture due to the sharp corner of the bezel. It's purely cosmetic and it won't spread. It certainly won't do the electronics or the screen of the Kindle any damage at all. Amazon should certainly replace it for you, though, if you wish.

CWatkinsNash · 01-19-2012, 02:36 PM

Quote:

Originally Posted by vaughnmr

I found a hairline crack on my K3 after almost a year, and they are replacing it, no questions asked. Can't beat Amazon customer service.

+1 I have a brand new K3 in my hands right now because of this crack issue. Although there were questions asked - specifically, did I drop it and did I put anything heavy on it. No and no. Boom! New K3. Amazon rocks.

HarryT · 01-19-2012, 02:46 PM

Quote:

Originally Posted by Maria144

Don't worry, contact with Amazon CS and everything will be Ok.

No, contact Kindle CS, not Amazon CS. They're separate.

SamuraiXSendai · 01-19-2012, 04:59 PM

Had a crack like that on my K1, superglued it and the joint is stronger than the original.

CRussel · 01-19-2012, 05:21 PM

Seems like only the graphite K3 cases have the problem. My wife's graphite case has had the crack for at least 8 months. It hasn't gotten any worse, and hasn't caused any issues or problems. My white case doesn't have the crack.

As stated above, if it bothers you, call Kindle CS and they'll replace your K3. But there's no urgency about it.

alansplace · 01-19-2012, 05:55 PM

Quote:

Originally Posted by CRussel

Seems like only the graphite K3 cases have the problem. My wife's graphite case has had the crack for at least 8 months. It hasn't gotten any worse, and hasn't caused any issues or problems. My white case doesn't have the crack.

As stated above, if it bothers you, call Kindle CS and they'll replace your K3. But there's no urgency about it.

I don't think so, my friend (I know about this first hand as I made the call about it to Kindle CS for her) had a white one that had cracks at both lower corners and got it replaced for free and with no shipping charges.

krazy4katz · 01-19-2012, 08:50 PM

I had the same problem and Amazon sent me a new kindle immediately. It's worth it for peace of mind.

NightGoat · 01-20-2012, 09:19 AM

I was having problems with my K3 and the lighted-case not working, I called CS and while troubleshooting I happened to mention the cracks, the CS person stopped right then with the troubleshooting... and I had a new K3 on my porch the very next day.

01-18-2012, 10:50 PM	#1
cathie Connoisseur Posts: 68 Karma: 200 Join Date: Dec 2010 Device: kindle, Kindle Fire	hairline cracks Just my luck. I got my K3 as a Christmas present from my better half last year. And have been blessed with no problems or accidents. Take my word for it that it's not usually the case for me. But I notice that my K3 has developed a hairline fracture in the bottom right hand corner. Where the plastic casing meets the screen, the crack runs about a centimeter or so on an angle out towards the edge. It's not bothering me but my husband insists that I should contact amazon. I know that this cracking has happened to a lot of people, but at this late a date I am wondering if it is worth pursuing...

01-19-2012, 12:13 AM	#3
Katsunami Guru Posts: 716 Karma: 5188726 Join Date: Mar 2008 Location: Netherlands Device: Kindle Paperwhite	With Mr. Schwarzenegger above. Why not contact them? You can only profit from it and there's no risk to lose anything. Last edited by Katsunami; 01-29-2013 at 12:50 PM.

01-19-2012, 02:59 AM	#4
HarryT eBook Enthusiast Posts: 54,661 Karma: 26165759 Join Date: Nov 2006 Location: UK Device: Kindle Touch, PW, Fire HD, iPad 3, iPhone 4, Samsung Tab 2 7 + More	Cracks at the screen corners are a known issue on the K3. It's purely cosmetic, but Amazon will exchange it for you if it bothers you. __________________ Harry Currently proofreading The Poison Belt, by Sir Arthur Conan Doyle.

01-19-2012, 04:59 PM	#11
SamuraiXSendai Addict Posts: 229 Karma: 1234 Join Date: Feb 2010 Location: Earth Device: Kindle 1. Kindle 2. IPAD. KDXG. Kindle 3.Fire	Had a crack like that on my K1, superglued it and the joint is stronger than the original. __________________ Can't we all just get along?

01-19-2012, 05:21 PM	#12
CRussel Wizard Posts: 2,634 Karma: 23501034 Join Date: Jul 2010 Location: Sunshine Coast, BC Device: K PW, K3 3G, K3 WiFi, Original Fire, Fire HD	Seems like only the graphite K3 cases have the problem. My wife's graphite case has had the crack for at least 8 months. It hasn't gotten any worse, and hasn't caused any issues or problems. My white case doesn't have the crack. As stated above, if it bothers you, call Kindle CS and they'll replace your K3. But there's no urgency about it. __________________ Charlie. http://blogs.msmvps.com/russel My MobileRead 2013 Reading Challenge List My MobileRead 2012 Reading Challenge List

01-18-2012, 11:53 PM	#2
The Terminator Wizard Posts: 2,554 Karma: 37299838 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	Amazon seems to have awesome customer support, give them a call there's nothing to lose.

01-19-2012, 03:03 AM	#5
jezebel Fanatic Posts: 524 Karma: 131098 Join Date: Nov 2009 Location: a ferry ride from Seattle Device: Kindle 3, Libre Pro	I had that problem a little more than a year after I got my Kindle and I was told it was not covered. However, I had another issue with my Kindle (fading letters on the keyboard), which was covered so I got a free replacement.

01-19-2012, 08:05 AM	#6
vaughnmr Ebook Reader Posts: 592 Karma: 3205128 Join Date: Nov 2009 Location: Texas Device: Kindle 3, HTC Evo, HTC View	I found a hairline crack on my K3 after almost a year, and they are replacing it, no questions asked. Can't beat Amazon customer service.

01-19-2012, 08:22 AM	#7
cathie Connoisseur Posts: 68 Karma: 200 Join Date: Dec 2010 Device: kindle, Kindle Fire	I have the same thing with the fading keyboard letters. Someone suggested that a 'skin' might help with this problem. But I am not so worried about that as much as the crack. I am worried that the thing might develop into some major issue, and I would be lost without my k3.

01-19-2012, 08:50 PM	#14
krazy4katz Groupie Posts: 164 Karma: 1044784 Join Date: Feb 2009 Device: Kindle 1 and Kindle 3 (KK)	I had the same problem and Amazon sent me a new kindle immediately. It's worth it for peace of mind. __________________ krazy4katz

01-20-2012, 09:19 AM	#15
NightGoat Enthusiast Posts: 31 Karma: 54 Join Date: Aug 2010 Device: Nook (ST), Kindle 3 & DXG, Archos 70	I was having problems with my K3 and the lighted-case not working, I called CS and while troubleshooting I happened to mention the cracks, the CS person stopped right then with the troubleshooting... and I had a new K3 on my porch the very next day.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kindle 3 diagonal hairline crack in bezel - replacement, same thing!	bmacaskill	Amazon Kindle	55	09-05-2011 11:50 AM
Aluratek's E-reader Cracks the $100 Barrier	Sawduster	News	5	08-25-2010 05:25 PM
As the Mirror Cracks - Steve Jordan Books	mores	Reading Recommendations	3	06-09-2008 04:46 PM
As the Mirror Cracks by Steve Jordan	Steven Lyle Jordan	Reading Recommendations	22	09-24-2007 02:55 PM


Advertisement Enthusiast