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Old 01-18-2012, 10:50 PM   #1
cathie
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Question hairline cracks


Just my luck. I got my K3 as a Christmas present from my better half last year. And have been blessed with no problems or accidents. Take my word for it that it's not usually the case for me.
But I notice that my K3 has developed a hairline fracture in the bottom right hand corner. Where the plastic casing meets the screen, the crack runs about a centimeter or so on an angle out towards the edge.
It's not bothering me but my husband insists that I should contact amazon. I know that this cracking has happened to a lot of people, but at this late a date I am wondering if it is worth pursuing...
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Old 01-18-2012, 11:53 PM   #2
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Amazon seems to have awesome customer support, give them a call there's nothing to lose.
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Old 01-19-2012, 12:13 AM   #3
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With Mr. Schwarzenegger above. Why not contact them? You can only profit from it and there's no risk to lose anything.

Last edited by Katsunami; 01-29-2013 at 12:50 PM.
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Old 01-19-2012, 02:59 AM   #4
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Cracks at the screen corners are a known issue on the K3. It's purely cosmetic, but Amazon will exchange it for you if it bothers you.
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Old 01-19-2012, 03:03 AM   #5
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I had that problem a little more than a year after I got my Kindle and I was told it was not covered. However, I had another issue with my Kindle (fading letters on the keyboard), which was covered so I got a free replacement.
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Old 01-19-2012, 08:05 AM   #6
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I found a hairline crack on my K3 after almost a year, and they are replacing it, no questions asked. Can't beat Amazon customer service.
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Old 01-19-2012, 08:22 AM   #7
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I have the same thing with the fading keyboard letters. Someone suggested that a 'skin' might help with this problem. But I am not so worried about that as much as the crack. I am worried that the thing might develop into some major issue, and I would be lost without my k3.
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Old 01-19-2012, 08:26 AM   #8
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Quote:
Originally Posted by cathie View Post
I have the same thing with the fading keyboard letters. Someone suggested that a 'skin' might help with this problem. But I am not so worried about that as much as the crack. I am worried that the thing might develop into some major issue, and I would be lost without my k3.
Don't worry about it. It's a stress fracture due to the sharp corner of the bezel. It's purely cosmetic and it won't spread. It certainly won't do the electronics or the screen of the Kindle any damage at all. Amazon should certainly replace it for you, though, if you wish.
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Old 01-19-2012, 02:36 PM   #9
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I found a hairline crack on my K3 after almost a year, and they are replacing it, no questions asked. Can't beat Amazon customer service.
+1 I have a brand new K3 in my hands right now because of this crack issue. Although there were questions asked - specifically, did I drop it and did I put anything heavy on it. No and no. Boom! New K3. Amazon rocks.
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Old 01-19-2012, 02:46 PM   #10
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Don't worry, contact with Amazon CS and everything will be Ok.
No, contact Kindle CS, not Amazon CS. They're separate.
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Old 01-19-2012, 04:59 PM   #11
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Had a crack like that on my K1, superglued it and the joint is stronger than the original.
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Old 01-19-2012, 05:21 PM   #12
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Seems like only the graphite K3 cases have the problem. My wife's graphite case has had the crack for at least 8 months. It hasn't gotten any worse, and hasn't caused any issues or problems. My white case doesn't have the crack.

As stated above, if it bothers you, call Kindle CS and they'll replace your K3. But there's no urgency about it.
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Old 01-19-2012, 05:55 PM   #13
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Cool cracks

Quote:
Originally Posted by CRussel View Post
Seems like only the graphite K3 cases have the problem. My wife's graphite case has had the crack for at least 8 months. It hasn't gotten any worse, and hasn't caused any issues or problems. My white case doesn't have the crack.

As stated above, if it bothers you, call Kindle CS and they'll replace your K3. But there's no urgency about it.
I don't think so, my friend (I know about this first hand as I made the call about it to Kindle CS for her) had a white one that had cracks at both lower corners and got it replaced for free and with no shipping charges.

Last edited by alansplace; 01-19-2012 at 09:08 PM. Reason: typo
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Old 01-19-2012, 08:50 PM   #14
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I had the same problem and Amazon sent me a new kindle immediately. It's worth it for peace of mind.
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Old 01-20-2012, 09:19 AM   #15
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I was having problems with my K3 and the lighted-case not working, I called CS and while troubleshooting I happened to mention the cracks, the CS person stopped right then with the troubleshooting... and I had a new K3 on my porch the very next day.
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