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Old 01-16-2012, 07:40 PM   #1
jacksonwinston
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Kobo Vox keeps Resetting

Last night I shut off my Vox, and today I went to turn it on fully charged. When I turned it on it came up and said Resetting our Kobo eReeader. Your Kobo eReader is being reset, and will restart in a moment, then it says restarting and it never goes any further then that and starts over again. I've tried reseting it holding the button down for 10 seconds. I've tried the factory reset, and I have taken the back panel off and reset it. I dont know what else to do to try and fix it. I called kobo, and they told me to do what I had alread done and then said they would have to send a email to their tier 2 support team. If anyone has any advise in the meantime it would be greatly appreciated.
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Old 01-16-2012, 07:46 PM   #2
Insouciant Soul
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Have you tried this version of the factory reset?
http://www.mobileread.com/forums/sho...69&postcount=5

Follow step 2. It took me a few tries to get it right, but once it worked it got my vox going that was seemingly done for.
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Old 01-16-2012, 07:50 PM   #3
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turn off, then press the up volume and the on-off button at the same time, hold for at least 20 seconds. Try multiple times if it does not work at first. Other users solved their problem doing that. If that doesn' t work, plug into pc, format and start up the Vox again once you've disconnected.
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Old 01-16-2012, 10:11 PM   #4
jacksonwinston
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Can you tell me how to format?
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Old 01-16-2012, 10:49 PM   #5
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plug into your pc and follow the instructions in this thread:

http://www.mobileread.com/forums/sho...ght=vox+format

A few other suggestions that may help are also listed.
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