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Old 12-26-2011, 05:55 PM   #1
aglick
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Entourage Edge Battery

Hey you guys. My Edge stopped turning on after I was walking to class in the rain one day unless I have it plugged into the wall. So I am assuming that if I buy a new battery it will work again. The only issue is I can't find a battery replacement. Doesn't anyone know where I can find a battery for my Edge?
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Old 12-26-2011, 06:22 PM   #2
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Full size eDGe EE or pocket eDGe PE?

The EE has a replaceable battery obtainable from http://entourageedge.eu/#9 under accessories ( €99.98 inc VAT)

The PE has an internal battery and until someone gives me the physical size and good pictures of the connections I can't begin to get my parts guy looking for a replacement.
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Old 12-26-2011, 07:27 PM   #3
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it's a full size eDGe. won't that cost a bunch to get it shipped to California?
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Old 12-26-2011, 08:59 PM   #4
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You could keep an eye on ebay for an older EE sold for parts -- if you're lucky!

Might be worth the cost to California. I think we don't pay VAT (??) and the shipping might not be tooooo awful. Better than being eDGeless!
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Old 12-27-2011, 01:05 AM   #5
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Haha. That's very true. I couldn't imagine going through my next semester of college without my eDGe.
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Old 12-27-2011, 05:37 AM   #6
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Since you are in the US you may find the shipping is very close to the 19% VAT.

The other thing you should do is pull the battery and check the contacts are clean - both on the battery itself and in the EE battery compartment. We had a very expensive electronic meter that got wet - don't ask - and stopped working. When we opened it, the battery contacts were corroded. Once we cleaned and polished them working was back to normal so this is something you should try first.
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Old 12-27-2011, 03:13 PM   #7
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I bet was coffee or fizzy drinks dropped on your meter!
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Old 12-27-2011, 04:49 PM   #8
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No comment
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Old 01-01-2012, 04:42 PM   #9
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i dropped my eDGe off at a technical support company who said they fix entourage products. they had very good reviews so i'm going to trust them to fix it. if the problem is polishing the battery then i'll let the pros handle it because quite honestly i'm very technically challenged. they said they also have extra batteries in stock so i hope that if they do have to replace the battery then it'll be cheaper than $200 US.
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Old 01-02-2012, 08:51 AM   #10
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Quote:
Originally Posted by aglick View Post
i dropped my eDGe off at a technical support company who said they fix entourage products.
What company would that be?
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Old 01-15-2012, 11:34 PM   #11
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San Diego PC Help
They ran a diagnostic test and said that it is a battery issue and they ordered me a new one for $170. At least now I know that it is for sure a battery issue and they saved me $30.
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Old 01-15-2012, 11:37 PM   #12
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here is their website:
http://www.sandiegopchelp.com/
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Old 01-16-2012, 04:21 AM   #13
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You got it back and waorking? Awesome!
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Old 01-16-2012, 03:13 PM   #14
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Quote:
Originally Posted by aglick View Post
here is their website:
http://www.sandiegopchelp.com/
Humm, interesting. I assume they gave you your old battery back.

I said interesting because of this from their Entourage repair information web page
Quote:
Entourage tablet repairs usually consists of the solutions of all types of system faults including startup problems, freezes and crashes, hard disk drive failures and networking problems. In the case of hard disc drive failures there is a chance to lose all data present in the hard disk. But there is no need to worry, as we have a separate data recovery wing to recover all your data from the damaged hard disk drive.
emphasis mine because the EE does not have a hard disk!
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Old 01-16-2012, 11:37 PM   #15
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Yoou know those crazy califorigners: ssd-hdd * same-same ;-i
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