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Old 12-26-2011, 10:28 PM   #1
Merbear
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Impressed with service

I gave my original Kobo to my niece and today, while helping her do an update and set up her laptop for it, the laptop ran out of power and the update failed and we couldn't get the kobo to turn on. The message was to call Kobo service for help. I did so, not expecting much on Boxing Day. I was connected to a rep within 3 minutes and everything was up and running withing 5 minutes! Impressive.
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Old 12-26-2011, 10:32 PM   #2
PeterT
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WOOT

So nice to see someone saying something NICE about Customer Service!
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Old 12-27-2011, 05:09 AM   #3
frankieGom
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Quote:
Originally Posted by Merbear View Post
I gave my original Kobo to my niece and today, while helping her do an update and set up her laptop for it, the laptop ran out of power and the update failed and we couldn't get the kobo to turn on. The message was to call Kobo service for help. I did so, not expecting much on Boxing Day. I was connected to a rep within 3 minutes and everything was up and running withing 5 minutes! Impressive.
Glad to hear! Would you expand a little on what they had you do to get back on track? It may be a yet unknown trick that could benefit someone in the future...

François
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Old 12-29-2011, 05:27 PM   #4
Merbear
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Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.
 
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I'm embarrassed to say it was just to put the pin in the back to reset it. I've done this before but the message I got from the aborted download said I should call service for help.
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