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Old 12-25-2011, 01:56 PM   #1
Kennyr
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Solid orange light

Hello all,

I'm having an issue with my wifes NEW Vox, it has a solid orange light on the top of the e-reader, it has been charging for 3-4 hours now, with no change in the light or no battery statues bar. I tried the reset with no luck, i can get to the update page and i keep getting the "tablet upgrade error" i can not turn off the tablet at all, if i leave the tablet for any length of time it will go to sleep and i can not turn it on again unless i take the back cover off an reset then i go thru the same cycle again. Any help will be great.

Thanks Kenny
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Old 12-25-2011, 02:18 PM   #2
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Did you try the System Update from within the Settings>About Kobo eReader menu? When you said a reset, are you meaning the take off the back press the little black button thing?
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Old 12-25-2011, 03:17 PM   #3
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Go to All Apps and try the Update Firmware app. Worked for me when my vox was behaving like that after the last vox update. Good luck.
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Old 12-25-2011, 10:34 PM   #4
Kennyr
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I tried everything that was suggested on the site, i can't get past the set up screen, right after the WI FI. I was in contact with tech support and i have to return the Vox, i'm not to happy about that but i will try a new one.
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Old 12-30-2011, 08:53 AM   #5
Kennyr
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I received a new VOX and it works awesome. Thanks everyone who gave me suggestions.

Kenny
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