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Old 04-17-2013, 01:53 PM   #1
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Would Amazon replace a First Gen Fire with bad battery?

I've been having a ton of problems with my first gen Fire. Lately it doesn't charge when I plug it in. When it does charge it stops half way and never finishes. More and more it shuts down by itself without warning and won't turn on unless I plug it in. Sometimes it won't even shut off. Just really weird problems, warranty is gone also. Anyone else having these problems? I think it might be the battery.
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Old 04-17-2013, 02:07 PM   #2
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There is only one way to find out....let us know what Amazon says.
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Old 04-18-2013, 09:33 AM   #3
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I had a first-gen KF for 14 months. The connection with the charger with tenuous and getting worse by the day. I informed Amazon of the problem and they shipped me a Kindle Fire 2nd generation for free - which is definitely a superior experience to the 1st-gen device. I was out of warranty, politely issued a complaint, and received an updated product for free. I hope you have the same luck!
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Old 04-18-2013, 04:47 PM   #4
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Quote:
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I had a first-gen KF for 14 months. The connection with the charger with tenuous and getting worse by the day. I informed Amazon of the problem and they shipped me a Kindle Fire 2nd generation for free - which is definitely a superior experience to the 1st-gen device. I was out of warranty, politely issued a complaint, and received an updated product for free. I hope you have the same luck!
I think the problem I'm having is because of the case is overheating the Kindle when it charges. The battery gets too hot and stops charging. Since taking the case off the problem has disappeared.
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Old 04-18-2013, 07:35 PM   #5
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I think the problem I'm having is because of the case is overheating the Kindle when it charges. The battery gets too hot and stops charging. Since taking the case off the problem has disappeared.
What case are you using? I've been thinking of getting one and that sounds like a case to avoid!
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Old 04-19-2013, 04:34 AM   #6
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What case are you using? I've been thinking of getting one and that sounds like a case to avoid!
This one

http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1

I live in Florida and it's been really hot this week. So I think those are the two factors.
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Old 04-19-2013, 09:10 AM   #7
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Originally Posted by hn333 View Post
This one

http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1

I live in Florida and it's been really hot this week. So I think those are the two factors.
Figures! That's the one I was thinking about! Thanks!
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Old 04-19-2013, 12:38 PM   #8
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I have that case and have had it on my Original Fire for over a year with no issues. I love that case.
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Old 04-19-2013, 01:09 PM   #9
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I have that case and have had it on my Original Fire for over a year with no issues. I love that case.
It may not be the case. I'm just guessing. It seems to work better without it.
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Old 04-21-2013, 10:02 AM   #10
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It may not be the case. I'm just guessing. It seems to work better without it.
Totally off topic, but what is the difference between the colors Graphite and Black in this case? They look the same to me.
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Old 04-21-2013, 10:14 AM   #11
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Graphite is a very dark gray like a pencil lead.
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Old 04-21-2013, 01:53 PM   #12
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Graphite is a very dark gray like a pencil lead.
thanks, I can't tell from Amazon's color rendition.
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Old 04-30-2013, 07:09 PM   #13
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Graphite is a very dark gray like a pencil lead.
I think the 'pink' will be too hot...






















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Old 04-30-2013, 08:20 PM   #14
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Originally Posted by Doc109 View Post
I had a first-gen KF for 14 months. The connection with the charger with tenuous and getting worse by the day. I informed Amazon of the problem and they shipped me a Kindle Fire 2nd generation for free - which is definitely a superior experience to the 1st-gen device. I was out of warranty, politely issued a complaint, and received an updated product for free. I hope you have the same luck!
You definitely aren't the first I've heard this from - Amazon seems to have amazing support in general

I've complained about issues with things I ordered there a few times and they've always issued me full refunds or re-sent me items without even asking me to send anything back.
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Old 05-01-2013, 11:01 PM   #15
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You definitely aren't the first I've heard this from - Amazon seems to have amazing support in general

I've complained about issues with things I ordered there a few times and they've always issued me full refunds or re-sent me items without even asking me to send anything back.
I was able to fix it by reseating the battery cable. I got the idea after reading this thread

http://www.amazon.com/forum/kindle/?...x2BVL57QL5OC5Q

Now all my problems are gone. It seem like the battery cable can be easily knocked loose if it's been dropped a few times.
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