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Old 12-19-2011, 11:48 AM   #1
offgrey
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Exclamation Kindle 3's a and s keys not working

I don't know why but for some reason, my Kindle's a and s keys suddenly stopped working. I'm pretty sure it was working a few days ago, as I had just annotated a book then. Now, they're not working. What gives? I'm pretty sure the kindle didn't get wet or anything. All the other keys are working fine.

Thank you!
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Old 12-19-2011, 12:09 PM   #2
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How old is it? Call Amaozn support
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Old 12-19-2011, 12:10 PM   #3
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Quote:
Originally Posted by Shack70 View Post
How old is it? Call Amaozn support
No, call KINDLE support. They are a different department, and will give you a lot more help than the general Amazon support will.
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Old 12-19-2011, 12:26 PM   #4
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Go here :

http://www.amazon.com/gp/help/custom...deId=200127470

Click on the contact us button, sign into your account and choose the call me feature.

Someone will call you back almost immediately.

Let us know what they say.
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Old 12-19-2011, 01:05 PM   #5
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Unfortunately, I don't live in the United States. I'm actually from the Philippines. I will use the email option. I'll let you know what happens.
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Old 12-20-2011, 08:07 AM   #6
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Hi! I used the chatting option for the contact us thing on the Kindle customer support. The CSR managed to create a replacement order for the new Kindle they're sending over. No charges at all, and they're even sending it over through priority shipping. They said it'd arrive before the 28th, but considering it's the holiday season, I'm guessing it'll arrive later. They're also not requiring me to send my old kindle back. So I guess I have a new one and one that is slightly malfunctioning (?).
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Old 12-20-2011, 11:02 AM   #7
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Yeah for Kindle/Amazon support!
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Old 12-20-2011, 09:56 PM   #8
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When I have had a malfunctioning Kindle, Amazon Customer Service sends a new one and then I have to send my broken one back to them. Otherwise, I get charged the full replacement price for the replacement unit.
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Old 12-21-2011, 05:45 AM   #9
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Quote:
Originally Posted by luvshihtzu View Post
When I have had a malfunctioning Kindle, Amazon Customer Service sends a new one and then I have to send my broken one back to them. Otherwise, I get charged the full replacement price for the replacement unit.
That's because you're in the US. If you're in a more out-of-the-way place like the Philippines, it's not worth it for Amazon to pay for shipment both ways.
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