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Old 11-26-2011, 10:57 PM   #1
wilbrich
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Library and Books Won't Open!

I've had my Vox for about a month now and it's worked flawlessly - until now! It starts up just fine, I can access the internet, videos, audiobooks etc but NOT the Kobo Library or any books. I get the message:

"The application Kobo (process com.kobobooks.pegasus.android) has stopped unexpectedly. Please try again"

or this one:

"Kobo can't start right now because of a problem connecting to the Kobo server. Please try again in a little while"

I've restarted (several times) but to no avail. Why would I need to access the server just to read a book?

Any ideas anyone?
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Old 11-27-2011, 01:50 AM   #2
pokee
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Quote:
Originally Posted by wilbrich View Post
I've had my Vox for about a month now and it's worked flawlessly - until now! It starts up just fine, I can access the internet, videos, audiobooks etc but NOT the Kobo Library or any books. I get the message:

"The application Kobo (process com.kobobooks.pegasus.android) has stopped unexpectedly. Please try again"

or this one:

"Kobo can't start right now because of a problem connecting to the Kobo server. Please try again in a little while"

I've restarted (several times) but to no avail. Why would I need to access the server just to read a book?

Any ideas anyone?
Sorry to be the bearer of bad news, but I had the exact same issue after 3 weeks of flawless use...and the only thing that solved it was a factory reset (see my post from 5 days ago).

Can you think of anything that may have caused it?
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Old 11-27-2011, 08:14 AM   #3
LauraPony
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Quote:
Originally Posted by wilbrich View Post
I've had my Vox for about a month now and it's worked flawlessly - until now! It starts up just fine, I can access the internet, videos, audiobooks etc but NOT the Kobo Library or any books. I get the message:

"The application Kobo (process com.kobobooks.pegasus.android) has stopped unexpectedly. Please try again"

or this one:

"Kobo can't start right now because of a problem connecting to the Kobo server. Please try again in a little while"

I've restarted (several times) but to no avail. Why would I need to access the server just to read a book?

Any ideas anyone?
Have you tried re-logging into your Kobo account? I'm not 100% sure how it is done because I have never done it before, but when looking through settings, I would try "Kobo eReader settings" and then ""Set up Kobo Reader (Re-run the first time set up application)". Maybe someone could clarify this? I would try it before a factory reset though.
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Old 11-27-2011, 10:26 AM   #4
profbisson
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I've had the same problem too except that I cannot access my library anymore. I did a factory reset figuring it might be one of the outside apps that I downloaded that might be crashing it. Reloaded my library and it is working fine.
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Old 11-27-2011, 12:11 PM   #5
wilbrich
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Quote:
Originally Posted by pokee View Post
Sorry to be the bearer of bad news, but I had the exact same issue after 3 weeks of flawless use...and the only thing that solved it was a factory reset (see my post from 5 days ago).

Can you think of anything that may have caused it?
No, I can't think of anything unusual that I might have done to create my problem. And I tried re-logging in, etc without luck. Now my options are to forget about using the Kobo library and use Aldiko or to do the factory reset.

As I understand it, factory reset will erase everything I've done but leave the Vox in the condition it was in when I opened the box. Is that correct? So, essentially, I'd need to reload all the apps (not a big deal, using Dropbox), re-bookmark my websites, reload my audiobooks, etc. Any other drawbacks to factory reset?

If Kobo staff are listening, any chance a software update sometime in the near future will correct the problem?
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Old 11-27-2011, 12:26 PM   #6
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Quote:
Originally Posted by wilbrich View Post
No, I can't think of anything unusual that I might have done to create my problem. And I tried re-logging in, etc without luck. Now my options are to forget about using the Kobo library and use Aldiko or to do the factory reset.

As I understand it, factory reset will erase everything I've done but leave the Vox in the condition it was in when I opened the box. Is that correct? So, essentially, I'd need to reload all the apps (not a big deal, using Dropbox), re-bookmark my websites, reload my audiobooks, etc. Any other drawbacks to factory reset?

If Kobo staff are listening, any chance a software update sometime in the near future will correct the problem?
This issue was passed to the development team, so that is a possibility. The only problem is, what causes it is completely unknown...

I did try clearing all data in the kobo app (and redo setup) but that seemed to make the problem worse.

I can't see any drawbacks to the factory reset, other than it being a hassle...
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Old 11-27-2011, 05:22 PM   #7
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OK, so I did the factory reset. Not too big a deal but it took and hour or two to add back all my apps and bookmark my websites. Not the end of the world. But I'll be pi**ed if it happens again.
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Old 11-28-2011, 01:21 AM   #8
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Originally Posted by wilbrich View Post
OK, so I did the factory reset. Not too big a deal but it took and hour or two to add back all my apps and bookmark my websites. Not the end of the world. But I'll be pi**ed if it happens again.
Dude...prepare yourself for it to happen again. I think I did 3 factory resets on my Kobo WiFi in one year - and that was fairly straightforward use - nothin' fancy.

I think one of my first posts in this forum (after I bought my Vox) was: How do I prepare for the dreaded factory reset? And I think I was one of the first to be forced to do it! HAHAHAHA! How's that for a self-fulfilling prophecy?!
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Old 11-28-2011, 11:41 PM   #9
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Well dangit, I was having this issue and at first, clearing the Kobo application data fixed the problem. Two days later it's happening again. Time for a factory reset! If I wasn't such a techie person I would be frustrated and return the dang thing, but fiddling and finding bugs is just too much fun!
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Old 11-29-2011, 12:06 AM   #10
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Did you check your clock? Mine was mysteriously off this morning which confuses the heck out of the library.
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Old 11-29-2011, 01:59 PM   #11
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Did you check your clock? Mine was mysteriously off this morning which confuses the heck out of the library.
It shouldn't matter if your 'clock' is 'off'. If the time/date is set properly from set-up, this is what affects the library - no?
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Old 11-29-2011, 03:23 PM   #12
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Nope, pokee. The clock can hiccup and you may need to reset it. The current time shown on the clock is the time the device thinks it is.
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Old 11-29-2011, 05:18 PM   #13
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Nope, pokee. The clock can hiccup and you may need to reset it. The current time shown on the clock is the time the device thinks it is.
Interesting...too bad I didn't know this when I got this error last week! Maybe that was the problem all along!
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