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Old 11-23-2011, 11:57 AM   #1
1mz
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can i exchange my spoiled kindle with amazon (under one year warranty)

hi folks, i accidentally kneed on my kindle, and the screen cannot display anymore ( but without any physical damage).

is that possible to ask amazon for an exchange? or i need to pay an amount for the repair?

thank you for the helps!!!
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Old 11-23-2011, 12:04 PM   #2
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They might replace it for a reduced charge, however, the normal warranty doesn't cover accidental damage. The extended warranty that you can purchase with the Kindle will cover a one time accidental damage.
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Old 11-23-2011, 12:45 PM   #3
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Ask them. Although the warranty does not cover accidental damage, there are many reports of Amazon being remarkably generous when it comes to replacing Kindles which have been broken by their owners.
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Old 11-23-2011, 01:03 PM   #4
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Go here:

http://www.amazon.com/gp/help/customer/display.html/

click on the "contact us" button, sign into your account, choose the "Phone" option. Enter your phone number, and someone will call you back almost immediately.

Tell them your problem, and they'll tell you what they will or will not do.

Last edited by dreams; 12-10-2011 at 04:46 AM. Reason: fix link
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Old 11-30-2011, 08:07 AM   #5
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amazingly, amazon allows to exchange one for one with me! that's awesome!
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Old 11-30-2011, 09:01 AM   #6
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Wow! That's great!! I'm happy for you!
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Old 11-30-2011, 09:32 AM   #7
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Quote:
Originally Posted by 1mz View Post
amazingly, amazon allows to exchange one for one with me! that's awesome!
Congratulations! Glad it worked out for you.
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Old 12-07-2011, 09:42 AM   #8
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another good news! amazon refunds me the shipping cost, and even more than what i've paid for the courier service! i'm so so in love with amazon!
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Old 12-09-2011, 02:48 PM   #9
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Old 12-09-2011, 09:32 PM   #10
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It sure is!

May I recommend a cover for your kindle? Also not kneeling on it is good, but a cover (I like the Amazon ones) helps give that fragile screen some protection.
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Old 12-10-2011, 06:15 AM   #11
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Quote:
Originally Posted by PhillipA82 View Post
Contact with Amazon CS. Is the best maybe might replace it for a reduced charge.
No, not Amazon CS, but Kindle CS. They are different.
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Old 12-15-2011, 10:38 AM   #12
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Contact with Amazon CS. Is the best maybe might replace it for a reduced charge.
amazon replaces a non sponsored-ad kindle for my sponsored-ad kindle
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