Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 01-05-2012, 05:20 PM   #16
muskokobob
Junior Member
muskokobob began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Jan 2012
Device: Kobo Touch
Quote:
Originally Posted by Joe563 View Post
Well, as so may know, the Desktop Application is only required for the initial setup of the Touch and the first download of the firmware. Thereafter, downloads of firmware updates and of Kobo books that you have purchased can be done via WiFi. So you should get the problem resolution going by sending a detailed e-mail to help@kobobooks.com describing the problem and what you have done so far to fix it, and, meanwhile use the WiFi when needed.
I have done this and get the standard reply:
1. Unload Desktop and then reload.
2. Do a factory reset on the reader.
When you then tell them you have done this and everything is the same, you never get a response from them again.
muskokobob is offline   Reply With Quote
Old 01-05-2012, 05:59 PM   #17
Joe563
Never spit into the wind.
Joe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane Austen
 
Posts: 328
Karma: 23499
Join Date: Jun 2011
Location: New Westminster, BC
Device: Kobo Original, Kobo Touch, Kobo Android(smartphone & tablet)
To get Kobo's tier 2 attention go to getsatisfaction.com/kobo and post a message along with your incident number. If that does not get results, then, you could try try sending a message to koboexecutivecare@kobo.com. This e-mail address was posted on the consumerist.com website on January 3.
Joe563 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Touch Kobo Touch Wi-Fi connection issues Captain_Obvious Kobo Reader 178 08-30-2014 03:24 PM
Touch Anyone else experiencing screen issues on Kobo Touch? khourianya Kobo Reader 24 10-05-2011 05:14 AM
Kobo Touch Firmware 1.9.5 issues jackastor Kobo Reader 16 07-04-2011 12:50 PM
Kindle 3, Nook Simple Touch, Kobo Touch and Libra Pro Touch jbcohen Which one should I buy? 4 06-18-2011 07:58 PM
Pre-ordering Nook Simple Touch or Kobo Touch? SilentDuck Which one should I buy? 27 05-29-2011 05:27 PM


All times are GMT -4. The time now is 12:33 AM.


MobileRead.com is a privately owned, operated and funded community.