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Old 11-04-2011, 02:15 PM   #1
wmacphail@gmail.
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Returning a Kobo Vox

I preordered a Kobo Vox.
It should have shipped on the 28th.

Instead, I get an email saying it wouldn't ship until the 7th. So, I bought a Kobo at Best Buy since they had them in stock and cancelled my order. Of course, today, Nov 4, the Kobo arrives.

I called customer support. They said I had to ship it back. I explained it was not my mistake and that they should send me a courier envelope so I don't incur any expense.

Being escalated now. Will let you know how this gets resolved.
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Old 11-04-2011, 02:31 PM   #2
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This has happened to several people--and no one had to pay for the return. Check for an earlier thread, please.
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Old 11-04-2011, 03:04 PM   #3
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Or you could do the simple thing and return the one that you recieved to Best Buy. If it is unopened then it shouldn't be a problem.
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Old 11-04-2011, 03:57 PM   #4
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Or you could do the simple thing and return the one that you recieved to Best Buy. If it is unopened then it shouldn't be a problem.
I don't think you can do this. Even if it's the same colour, I believe they all have serial numbers that are tied to the purchase...(serial number on the outside of the box).
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Old 11-04-2011, 05:39 PM   #5
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I don't think you can do this. Even if it's the same colour, I believe they all have serial numbers that are tied to the purchase...(serial number on the outside of the box).
There is no serial numbers listed on the receipt when you purchase in store. As long as the unit is unopened they won't care. I have done similar things with other electronic items and never had an issue.
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Old 11-04-2011, 08:22 PM   #6
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There is no serial numbers listed on the receipt when you purchase in store. As long as the unit is unopened they won't care. I have done similar things with other electronic items and never had an issue.
I just checked my receipt, and you're right - it looks like just the product code is on the receipt (and I am guessing the product code is different for each colour).

The only other issue: I am just wondering if the Vox that is sent from Kobo has a serial number on the invoice? Could be a warranty issue with Kobo (if they compare serial numbers for any warranty work)?
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Old 11-04-2011, 08:30 PM   #7
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I work for one of Canada's largest retailers and I can tell you that 99% of the cash registers/sales transactions out there don't record the SIN, that's why they want you to register devices/computers/software yourself once you open them. They record the UPC code at point of sale and that's about it. Apple is somewhat different, they do record the SIN but I've talked my way out of that once by arguing a mistake was made...(my mistake actually, I brought my daughter's broken iTouch in with the receipt for mine) They fixed my issue free of charge anyways.
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Old 11-04-2011, 10:02 PM   #8
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Moderator told me to delete my comment because this forum doesn't support freedom of speech

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Old 11-04-2011, 11:30 PM   #9
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I hate Kobo! Worst company ever! BTW Darrell SUCKS big time. He has never responsed to me after the initial email!
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Old 11-05-2011, 12:05 AM   #10
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I hate Kobo! Worst company ever! BTW Darrell SUCKS big time. He has never responsed to me after the initial email!
DUDE...Darrell is being BOMBARDED with emails and phone calls. The fact that he even responded to your first email is very impressive, imo.

If you're unhappy with Kobo - fine. But, don't take it out on Darrell. He's been a real help to a ton of people on this forum...
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Old 11-05-2011, 12:06 AM   #11
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DUDE...Darrell is being BOMBARDED with emails and phone calls. The fact that he even responded to your first email is very impressive, imo.

If you're unhappy with Kobo - fine. But, don't take it out on Darrell. He's been a real help to a ton of people on this forum...
he has never responded to me
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Old 11-05-2011, 12:27 AM   #12
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Kikibay - PM me. I can give you his phone number. Give him a call and state your concerns. Then you can start to post some nice things about him
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Old 11-05-2011, 01:32 AM   #13
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Moderator told me to delete my comment because this forum doesn't support freedom of speech
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Old 11-05-2011, 10:02 AM   #14
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FWIW, Darrell has worked tirelessly. Maybe he had the nerve to take a couple of days off. If he is reading the forum, he may just have decided to ignore you, at this point, kikibay.
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