Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 11-02-2011, 05:24 AM   #1
tsb1
Enthusiast
tsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five words
 
Posts: 29
Karma: 37564
Join Date: Nov 2011
Location: Edinburgh, UK
Device: Kobo Touch
Unhappy Kobo Touch frozen on Please Charge screen

I bought my Kobo Touch a week and a half ago. I believe it upgraded itself to the latest software release when I plugged it in (1.9.something). Yesterday I started using it and the battery charge was showing a quarter when I switched it on. After several minutes it swapped to the 'Please Charge Your eReader' screen. I connected it to my PC using the USB cable and nothing happened - even after leaving it for over an hour. A soft reset (pin in hole in the back) has no effect. It's still showing this screen.

Any suggestions?

Thanks
tsb1 is offline   Reply With Quote
Old 11-02-2011, 07:50 AM   #2
PeterT
Taking a break; Fed up
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
PeterT's Avatar
 
Posts: 6,100
Karma: 38639832
Join Date: Nov 2007
Location: Toronto
Device: Wife: Touch, Arc, Vox Me: Nexus 7, Glo
When you plug in the USB cable are you being prompted on the Kobo by a message Computer Detected and asked to select Connect or Cancel?

If not, it sounds like either a faulty USB port OR faulty USB cable.
PeterT is offline   Reply With Quote
Old 11-02-2011, 10:35 AM   #3
Gilmartin
Zealot
Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.
 
Gilmartin's Avatar
 
Posts: 134
Karma: 1244690
Join Date: Oct 2011
Location: UK
Device: PRS-T1, PW2
I agree with the previous poster- try a different USB port. I had this problem with a Nokia N95 and a Win XP box some years ago. It would charge on the rear USB ports but not on the front ones.
Don't know how much juice the Kobo draws but if you have a lowish powered PSU in your PC that could be a cause- you can work around this by using a powered USB hub.
Gilmartin is offline   Reply With Quote
Old 11-02-2011, 10:48 AM   #4
tsb1
Enthusiast
tsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five words
 
Posts: 29
Karma: 37564
Join Date: Nov 2011
Location: Edinburgh, UK
Device: Kobo Touch
Thanks for the suggestions. The Kobo worked fine earlier in the week on the same port with the same cable though I didn't have the Please Charge screen. Now nothing is happening when I plug the Kobo in. I've tried it on a different computer with the same result. I'm using the cable that came with the Kobo.
tsb1 is offline   Reply With Quote
Old 11-02-2011, 11:58 AM   #5
Gilmartin
Zealot
Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.Gilmartin ought to be getting tired of karma fortunes by now.
 
Gilmartin's Avatar
 
Posts: 134
Karma: 1244690
Join Date: Oct 2011
Location: UK
Device: PRS-T1, PW2
Sounds like either the cable or the Kobo has developed a fault. I'd try a different cable, if possible, and if that doesn't work you need to contact Kobo support.
Gilmartin is offline   Reply With Quote
Old 11-02-2011, 01:10 PM   #6
PeterT
Taking a break; Fed up
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
PeterT's Avatar
 
Posts: 6,100
Karma: 38639832
Join Date: Nov 2007
Location: Toronto
Device: Wife: Touch, Arc, Vox Me: Nexus 7, Glo
You could also try an external charger. Nowadays many phones and other devices come with little chargers that have a USB connection on them to charge phones etc.

Try using that on the Kobo. Many of us use Blackberry or similar chargers.
PeterT is offline   Reply With Quote
Old 11-02-2011, 01:36 PM   #7
tsb1
Enthusiast
tsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five words
 
Posts: 29
Karma: 37564
Join Date: Nov 2011
Location: Edinburgh, UK
Device: Kobo Touch
I'll see if I can get my hands on one. I don't own a suitable cable/charger myself.
tsb1 is offline   Reply With Quote
Old 11-02-2011, 01:45 PM   #8
tsb1
Enthusiast
tsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five words
 
Posts: 29
Karma: 37564
Join Date: Nov 2011
Location: Edinburgh, UK
Device: Kobo Touch
If you plug in an external charger does the screen change to say Charging or something similar?
tsb1 is offline   Reply With Quote
Old 11-02-2011, 03:00 PM   #9
The Terminator
Retired
The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.
 
Posts: 2,552
Karma: 37638420
Join Date: Nov 2010
Location: Vancouver Island Canada
Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)
If nothing else works try doing a hard reset. Do this by holding the power-slider and the home button at the same time for 10 seconds. This worked for me when mine was frozen.
The Terminator is offline   Reply With Quote
Old 11-02-2011, 04:01 PM   #10
The Terminator
Retired
The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.The Terminator ought to be getting tired of karma fortunes by now.
 
Posts: 2,552
Karma: 37638420
Join Date: Nov 2010
Location: Vancouver Island Canada
Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)
Mine froze on the connected and charging screen.
The Terminator is offline   Reply With Quote
Old 11-03-2011, 05:13 AM   #11
tsb1
Enthusiast
tsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five words
 
Posts: 29
Karma: 37564
Join Date: Nov 2011
Location: Edinburgh, UK
Device: Kobo Touch
Nothing seems to work. I've tried an external charger, there was no change. I've tried the hard reset, nothing changes. I'm waiting for a reply from the helpdesk but if I don't hear soon it'll be going back to the shop for a refund. Which is a shame because I liked it.

Thanks for all the suggestions.
tsb1 is offline   Reply With Quote
Old 11-03-2011, 06:32 AM   #12
PeterT
Taking a break; Fed up
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
PeterT's Avatar
 
Posts: 6,100
Karma: 38639832
Join Date: Nov 2007
Location: Toronto
Device: Wife: Touch, Arc, Vox Me: Nexus 7, Glo
It sounds like the USB port on the Kobo itself might be faulty. Others have seen this..
PeterT is offline   Reply With Quote
Old 11-03-2011, 07:53 AM   #13
molman
Evangelist
molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.
 
Posts: 436
Karma: 538958
Join Date: Jul 2011
Device: none
@tsb1: since it is only 1 1/2wk's old I would take it back to where you purchased it directly and ask for an exchange. I'm unsure where/how you purchased it, nor am I up on UK consumer law, but any decent retailer should just swap it for a new one.
molman is offline   Reply With Quote
Old 11-04-2011, 11:57 AM   #14
tsb1
Enthusiast
tsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five wordstsb1 can name that ebook in five words
 
Posts: 29
Karma: 37564
Join Date: Nov 2011
Location: Edinburgh, UK
Device: Kobo Touch
I've exchanged it for a new one this morning so fingers crossed this one is better built. Logged call with Kobo Tuesday evening; apart from initial response with log number I've still to hear back and it's past the 24-48 hours that I could 'anticipate a response' in.
tsb1 is offline   Reply With Quote
Old 11-04-2011, 07:07 PM   #15
molman
Evangelist
molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.molman ought to be getting tired of karma fortunes by now.
 
Posts: 436
Karma: 538958
Join Date: Jul 2011
Device: none
Quote:
Originally Posted by tsb1 View Post
I've exchanged it for a new one this morning so fingers crossed this one is better built. Logged call with Kobo Tuesday evening; apart from initial response with log number I've still to hear back and it's past the 24-48 hours that I could 'anticipate a response' in.
Thats good to hear (re: the swap out). Less encouraging about the lack of reply from support. People have been expressing dissatisfaction on this front which is a shame as the devices are really nice when working.
molman is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Touch Kobo touch frozen on "connected and charging" screen EricLandes Kobo Reader 18 01-07-2013 01:57 AM
Kobo Screen Frozen! LazyReaper Kobo Reader 29 04-10-2012 12:37 PM
Kobo Touch Frozen tea2 Kobo Reader 5 09-06-2011 11:30 PM
Kobo Frozen on home screen Duiker Kobo Reader 28 02-08-2011 10:56 PM
PRS-600 Screen frozen, reader will not charge, explorer shows files Zinemone Sony Reader 0 01-13-2010 03:12 PM


All times are GMT -4. The time now is 01:33 PM.


MobileRead.com is a privately owned, operated and funded community.