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Old 10-29-2011, 06:09 AM   #1
Arthur Nibble
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pleeeeeeeeeease help = Trying to get Publisher is driving me mad !!!!!!

pleeeeeeeeease help, sounds simple. want to get publisher version , so go to Mobipocket site, click on publisher, click on download, creater file installed. then I get Wizard installer saying do you want to repair or remove mobipocket creater 4.2. So I click on repair, it installs quite nicely, creates icon etc and when I click on it I get the home edition. At no point do I get the chouce to select publisher edition. Nothing special about my pc, normal windows etc.
Man alive I am tearing my hair out

heeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeelp
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Old 10-29-2011, 06:23 AM   #2
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Downloading from here should get you a file "creator.msi" of 10,606,592 bytes.

If that's the file you've got, then I suggest that the problem is the old copy of the home edition. Try uninstalling that completely, and deleting any remnant of it, before trying to install the new version.
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Old 10-29-2011, 06:44 AM   #3
Arthur Nibble
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Firstly many many thanks for responding so quickly. Searched in windows explorer & deleted all previous versions of creator & anything I can with mobip prefix.
So hope am now clean. Downloaded the file but it is 10.358 not 10.606
any idea what next ? Feel like I am a complete computer numpty as can't resolve what seems to be a really simple issue.
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Old 10-29-2011, 06:55 AM   #4
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Quote:
Originally Posted by Arthur Nibble View Post
Firstly many many thanks for responding so quickly. Searched in windows explorer & deleted all previous versions of creator & anything I can with mobip prefix.
So hope am now clean. Downloaded the file but it is 10.358 not 10.606
any idea what next ? Feel like I am a complete computer numpty as can't resolve what seems to be a really simple issue.
Umm... just deleting the files isn't uninstalling. There's probably lots of stuff left over in the registry. However, give it a go. If it offers to repair or remove, get it to remove!

And then try installing again.

I download the file on a Mac. Perhaps that affected the file size. I'll check on a windows machine.

Nope, on my Windows XP machine, the file size is still 10,606,592.

When I run the installer software I get the following screens first:
  • Welcome to Mobipocket Creator 4.2
  • End User License Agreement
  • Creator Edition Selection (Home or Publisher)
  • Select Installation Folder

I don't know where your installation differs, but I'd try uninstalling (if given the option) and then reinstalling, making sure I was using the installer downloaded from the link I gave.

Are you sure you're not using an old copy of the installer that you already had?
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Old 10-29-2011, 07:08 AM   #5
Arthur Nibble
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using the wizard tried to remove but got message "There is a problem with the Windows installer program. A program required for this install to complete could not be run. Contact your support personnel or package vendor".
hmmmmmmmmmm
sorry, but how would I uninstall ?
when you say "run the installer software what do you mean ?
so grateful for your help
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Old 10-29-2011, 07:12 AM   #6
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Reinstall the home edition, and then uninstall it using its uninstaller. THEN reinstall, and select "Publisher".
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Old 10-29-2011, 07:16 AM   #7
Arthur Nibble
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Hi Harry - sorry, where do I find its uninstaller ?
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Old 10-29-2011, 07:18 AM   #8
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Windows Control Panel, "Programs and Features" (if you're using Windows 7). Select the program, then "Uninstall".
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Old 10-29-2011, 07:30 AM   #9
Arthur Nibble
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HarryT & PDurrant ..........I salute you !!!!!
we have lift-off !!!!!!
have been banging my head against a brick wall for three evenings (also been a bit of a bear to live with if I'm honest, and that is an understatement when repeatedly asked the question "how are you getting on" grrrrrrrrr).
Hey, now all I have to do is load up the word doc, make something called a toc.ncx file from scratch,sounds simple but hey, so did this !
cannot express sufficient thanks
you are both stars
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Old 10-29-2011, 07:36 AM   #10
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Happy to help.
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Old 10-29-2011, 11:13 AM   #11
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Of course, we might have been answering the question you asked, rather than the question you should have asked.

There's really not a lot of point in using Mobipocket Creator anymore, really. KindleGen is the way forward if you're generating files for uploading to Amazon.

Also, I thought that Mobipocket Creator generated the NCX file for you, but it's a long time since I used it.
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