Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader > Kobo Tablets

Notices

Reply
 
Thread Tools Search this Thread
Old 10-28-2011, 09:09 PM   #1
pokee
Fanatic
pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.
 
Posts: 564
Karma: 192611
Join Date: Nov 2010
Location: Vancouver, BC
Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2
Can I cancel my Kobo Vox Pre-Order?

There were tons of Vox's at my Future Shop, so I picked one up. I would have to wait another week or two to get it from Kobo (being out here in BC), and I'd much rather have a local place to exchange it if there's problems.

Does anyone know how I can cancel my Vox pre-order? It hasn't been billed to my card yet, so it should be easy - providing Kobo responds to my request within a couple of days!

I know you can cancel orders with Chapters this way, so I assume it's the same. Worst case, I guess I can ship it back when it gets here for a refund, but then I am stuck paying for return shipping. Any advice would be great - thanks!
pokee is offline   Reply With Quote
Old 10-28-2011, 09:11 PM   #2
friktion
Zealot
friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.
 
Posts: 107
Karma: 11204
Join Date: Dec 2009
Location: Canada
Device: Sony 700, Kindle 3Wi-Fi, Skytex Primer 7", Kindle Fire
I did, and my Vox was at the store already (they only emailed me this afternoon). I had picked one up at Future Shop after hearing here that you could not return the ones from Chapters.

So I went to Chapters and they are reversing the charges on my credit card. I even told them why, that I wanted to be sure I could return it if I didn't like it.

Good thing ....
friktion is offline   Reply With Quote
 
Enthusiast
Old 10-28-2011, 09:14 PM   #3
pokee
Fanatic
pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.
 
Posts: 564
Karma: 192611
Join Date: Nov 2010
Location: Vancouver, BC
Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2
Did you buy it through Kobo books though - or Chapters? I am trying to see how I can cancel my order through Kobo books. Maybe I may have to wait for it to be shipped and then return the shipped Vox to Chapters to avoid shipping?
pokee is offline   Reply With Quote
Old 10-29-2011, 05:16 AM   #4
taming
Trying for calm & polite
taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.taming ought to be getting tired of karma fortunes by now.
 
taming's Avatar
 
Posts: 4,006
Karma: 9455193
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
Get the same colour Vox at both places. When the new one comes in, return it unopened to the store. Just don't use the gift card
taming is offline   Reply With Quote
Old 10-29-2011, 07:56 AM   #5
sueran
Junior Member
sueran began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Oct 2011
Device: Kobo Vox
Great idea, taming! Does the Vox have a serial number? Or are they all just the same? I tried calling Kobo to cancel my pre-order as it still shows Pending, no shipment tracking number. They told me that Tier Two customer care would get back to me in a few days; so I asked if the delay in getting back to me means that a Vox does get shipped to me then how do I return it to them. She couldn't (or wouldn't) answer that question. Just copied me on her email to Tier Two. I love my old Kobo and am really excited to get the Vox, but not always pleased with their customer service.
sueran is offline   Reply With Quote
Old 10-29-2011, 01:14 PM   #6
pokee
Fanatic
pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.
 
Posts: 564
Karma: 192611
Join Date: Nov 2010
Location: Vancouver, BC
Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2
I thought about that taming...so bought the same colour. Then i saw it came with a serial number...which is linked to the scanned barcode on my recceipt. Still could work though depending on how returns are done. Cancelled my order anyway...but if they ship before cancelling i may try this anyway!
pokee is offline   Reply With Quote
Old 10-29-2011, 01:19 PM   #7
blacknirvana
Connoisseur
blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.
 
blacknirvana's Avatar
 
Posts: 80
Karma: 3264
Join Date: Oct 2011
Device: Kobo Vox
Buy one through BestBuy, there you can return it within 14 days no questions asked even it is is opened, so if your order doesn't get cancelled you don't end up with two
blacknirvana is offline   Reply With Quote
Old 10-29-2011, 01:19 PM   #8
friktion
Zealot
friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.
 
Posts: 107
Karma: 11204
Join Date: Dec 2009
Location: Canada
Device: Sony 700, Kindle 3Wi-Fi, Skytex Primer 7", Kindle Fire
I went into the Chapters store, thinking I would get the thing faster if I had it shipped directly to the store. NOT! Future shop opened at 10:00, Chapters send me an email that afternoon that they had received my Vox.

Quote:
Originally Posted by pokee View Post
Did you buy it through Kobo books though - or Chapters? I am trying to see how I can cancel my order through Kobo books. Maybe I may have to wait for it to be shipped and then return the shipped Vox to Chapters to avoid shipping?
friktion is offline   Reply With Quote
Old 10-29-2011, 01:21 PM   #9
friktion
Zealot
friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.friktion can tame squirrels without the assistance of a chair or a whip.
 
Posts: 107
Karma: 11204
Join Date: Dec 2009
Location: Canada
Device: Sony 700, Kindle 3Wi-Fi, Skytex Primer 7", Kindle Fire
I would bet it's 30 days, like Future Shop (both are owned by the same people). At Future Shop, they told me 30 days return, no problem.

Also 1 year guarantee.

Quote:
Originally Posted by blacknirvana View Post
Buy one through BestBuy, there you can return it within 14 days no questions asked even it is is opened, so if your order doesn't get cancelled you don't end up with two
friktion is offline   Reply With Quote
Old 10-29-2011, 01:39 PM   #10
blacknirvana
Connoisseur
blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.blacknirvana could sell banana peel slippers to a Deveel.
 
blacknirvana's Avatar
 
Posts: 80
Karma: 3264
Join Date: Oct 2011
Device: Kobo Vox
Quote:
Originally Posted by friktion View Post
I would bet it's 30 days, like Future Shop (both are owned by the same people). At Future Shop, they told me 30 days return, no problem.

Also 1 year guarantee.
I was told 14 days at BestBuy but I guess it could just be the sales person i talked to. Looking at the reciept it look like ereader it 30 days, and since the the vox is found in that section i assume this applies
blacknirvana is offline   Reply With Quote
Old 10-29-2011, 05:03 PM   #11
brettm
Junior Member
brettm is on a distinguished road
 
Posts: 5
Karma: 64
Join Date: Oct 2011
Device: kobo vox
Quote:
Originally Posted by pokee View Post
Did you buy it through Kobo books though - or Chapters? I am trying to see how I can cancel my order through Kobo books. Maybe I may have to wait for it to be shipped and then return the shipped Vox to Chapters to avoid shipping?
Try contacting ddiljohn@kobo.com

Worked for me as he cancelled very quickly. Include your order number.
brettm is offline   Reply With Quote
Old 10-29-2011, 09:46 PM   #12
49Kat
I'm just a bird, see?
49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.49Kat ought to be getting tired of karma fortunes by now.
 
49Kat's Avatar
 
Posts: 437
Karma: 1221250
Join Date: Oct 2011
Location: SK,Canada/NV, USA
Device: Sony PRS650 (1st reader); Kobo Vox (retired); iPad2;iPad Mini;iPhone5
Quote:
Originally Posted by brettm View Post
Try contacting ddiljohn@kobo.com

Worked for me as he cancelled very quickly. Include your order number.
Who is this person? I'm asking because I'm having problems with my Kobo vox order and their customer service right now, and I think I need to deal with one person who will handle it properly. Is this person in Canada? I might actually end up cancelling my order and going with another product.
49Kat is offline   Reply With Quote
Old 10-29-2011, 09:49 PM   #13
kaikara
Zealot
kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.kaikara ought to be getting tired of karma fortunes by now.
 
Posts: 110
Karma: 347050
Join Date: Jun 2011
Device: Kobo Glo, Kobo Touch, Kobo Vox
Quote:
Originally Posted by 49Kat View Post
Who is this person? I'm asking because I'm having problems with my Kobo vox order and their customer service right now, and I think I need to deal with one person who will handle it properly. Is this person in Canada? I might actually end up cancelling my order and going with another product.
I would call instead of emailing if you want quick response.
kaikara is offline   Reply With Quote
Old 10-30-2011, 02:04 AM   #14
pokee
Fanatic
pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.pokee can program the VCR without an owner's manual.
 
Posts: 564
Karma: 192611
Join Date: Nov 2010
Location: Vancouver, BC
Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2
Quote:
Originally Posted by brettm View Post
Try contacting ddiljohn@kobo.com

Worked for me as he cancelled very quickly. Include your order number.
Thanks! I emailed him, so we'll see if he can get to it quicker than the regular support staff.
pokee is offline   Reply With Quote
Old 10-30-2011, 09:58 AM   #15
emilikins
Short One in the Stacks
emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.emilikins can program the VCR without an owner's manual.
 
emilikins's Avatar
 
Posts: 142
Karma: 198348
Join Date: Aug 2011
Location: Midwest
Device: HTC Flyer; Kobo WiFi
I called in to cancel mine, and it's "being escalated to Tier Two." The phone menu didn't really have an "order" option, so I chose the Vox option, but apparently those reps don't handle orders. Whatever.

Considered getting one of the newer Coby's, but I want a better screen! Zoomed around the Internet, and there really aren't many affordable 7-inch tablets with 1024 screens. *sigh* Luckily (I guess), Lenovo still hadn't got around to canceling my order (from Wednesday), so I told them to put it back on the production line. Too bad the HTC Flyer and Samsung aren't remotely in my price range.
emilikins is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Kobo.com pre-order processing has started borisb Kobo Tablets 11 10-27-2011 08:10 PM
Kobo Vox available for pre-order in US and Canada(ships Oct 28) taming News 49 10-22-2011 07:20 PM
Kobo wi-fi pre-order ltr Kobo Reader 12 10-24-2010 02:29 PM
Kobo Reader WiFi Pre-Order Comes with 2 free books until midnight tonight for $139 eric11210 Deals, Freebies, and Resources (No Self-Promotion) 7 10-19-2010 09:16 AM
Convince Me to Cancel Nook Pre-Order geneaber Amazon Kindle 31 11-15-2009 04:20 PM


All times are GMT -4. The time now is 02:01 PM.


MobileRead.com is a privately owned, operated and funded community.