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Old 10-25-2011, 10:38 PM   #1
harpangel36
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Please Help with Update!

I hope someone can help me! My Kindle 3G-wi-fi has 3.1 software running on it. It also has the screensaver hack. When I plugged my Kindle into my computer to transfer the 3.3 update, a message came up from a program I have called "Clean My Mac" that said "your kindle has some files that are not being used, do you want to delete them?" I chose "yes". Then dragged over the update and received a message that the software update was unsuccessful.
My husband's kindle has the same screensaver hacks and his updated fine, but I didn't empty the kindle of the "unused items".
I called Amazon, and they said it probably had to do with the screensaver hack but they would have someone review it in a few days. I would like to fix it myself. Should I get rid if the hack and do a factory reset? Is there a drawback to that?

Last edited by harpangel36; 10-25-2011 at 11:07 PM.
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Old 10-26-2011, 11:40 AM   #2
misling
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The main drawback to a factory reset is that you have to re-download your books & games.
I have done a factory reset before, but I don't run any hacks, so maybe somebody with more expertise with that will come along and comment.
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Old 10-26-2011, 11:58 AM   #3
dwig
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Quote:
Originally Posted by harpangel36 View Post
...Then dragged over the update and received a message that the software update was unsuccessful.
My husband's kindle has the same screensaver hacks and his updated fine, but I didn't empty the kindle of the "unused items". ...:
Based on my experience, the update will fail if your Kindle is in the process of indexing a book. If you have recently downloaded a book that your Kindle hasn't finished indexing or if the Clean My Mac's deletions triggered a re-index the update will fail.

Check to see if there is any background indexing in progress (search for a non-findable string such as "qqqkkkqqq" and see if the response states that there are any unindexed items) and only update when there are none.
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