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Old 10-19-2011, 02:46 PM   #1
caihuire
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Question Screensaver ads do not change?

Hi. It's my first post here so please forgive me if there's any mistake in my posting...

I have a Special Offers kindle and I love the ads that are shown on the screensaver and below the booklist. I started to receive Amazon Local ads today and realized that the other ads are no longer showing up both on the booklist and as screensavers (that is, I always see the same screensaver however many times I switch my kindle on and off). I've checked they are still in the "view special offers" section (and there are even new ads downloaded). May I know if it's a bug in the system or it's designed to work this way? I'm using a Kindle Keyboard (special offers) with 3.3 firmware.

Much thanks in advance
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Old 10-19-2011, 02:50 PM   #2
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Originally Posted by caihuire View Post
Hi. It's my first post here so please forgive me if there's any mistake in my posting...

I have a Special Offers kindle and I love the ads that are shown on the screensaver and below the booklist. I started to receive Amazon Local ads today and realized that the other ads are no longer showing up both on the booklist and as screensavers (that is, I always see the same screensaver however many times I switch my kindle on and off). I've checked they are still in the "view special offers" section (and there are even new ads downloaded). May I know if it's a bug in the system or it's designed to work this way? I'm using a Kindle Keyboard (special offers) with 3.3 firmware.

Much thanks in advance
Someone else was having the same problem in another thread. I think they had to call Kindle support.
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Old 10-19-2011, 03:00 PM   #3
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Someone else was having the same problem in another thread. I think they had to call Kindle support.
thanks for the info. I tried contacting the support but they weren't much helpful if at all... Except quoting the info already available on the help site... Maybe I hop over to the outer thread and see if they have any solution.
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Old 10-19-2011, 03:31 PM   #4
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thanks for the info. I tried contacting the support but they weren't much helpful if at all... Except quoting the info already available on the help site... Maybe I hop over to the outer thread and see if they have any solution.
Did you call them? I find email support to be meh. Calling them is the best way to go.
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Old 10-19-2011, 06:19 PM   #5
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Did you call them? I find email support to be meh. Calling them is the best way to go.
Email support is hit or miss. I usually just have them call me. Saves me the trouble of having to sit on hold.
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Old 10-19-2011, 09:57 PM   #6
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I used the online chat with the Amazon CSO. I thought it to offer a similar experience to calling but I was apparently wrong...

Maybe I'll try calling them tomorrow...
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Old 10-19-2011, 10:47 PM   #7
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Email support is hit or miss. I usually just have them call me. Saves me the trouble of having to sit on hold.
Same here although he still put me on hold. I think this was due to a K4 being a new item and he wasn't sure what to do at first.

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Originally Posted by caihuire View Post
I used the online chat with the Amazon CSO. I thought it to offer a similar experience to calling but I was apparently wrong...

Maybe I'll try calling them tomorrow...
Do try calling them. I find them more helpful than email or chat.
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