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Old 10-17-2011, 12:22 PM   #1
The Terminator
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Kobo Customer Care Upgrade?

Here's the message that I got when I went to kobo.zendesk.com today;
Quote:
In order to serve you better, Kobo Customer Care has upgraded to a new Contact Management system.

Any open requests and tickets with the Kobo Customer Care team have been transferred in their entirety, and a Kobo Customer Care representative will contact you from this new system when an update is available.

Any new requests or questions regarding an open ticket can be directed to Kobo Customer care via help@kobobooks.com, or 1-855-732-3662.

We thank you for your patience and understanding through this transition time.

Kobo Customer Care
?

Last edited by The Terminator; 10-18-2011 at 12:02 PM.
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Old 10-17-2011, 12:24 PM   #2
The Terminator
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I'm not sure why they changed it?

Last edited by The Terminator; 10-18-2011 at 12:38 AM.
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Old 11-03-2011, 05:38 PM   #3
frankieGom
Interested
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Quote:
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I'm not sure why they changed it?
Just saw that. I have a couple open tickets (before and after the change) and all I can say is that it is now impossible to look up incidents in the new system. Indeed, there is no link to a login page in that new system, and old incidents are redirected automatically to a page with information about the change.

No a positive evolution for customers as far as I can tell...
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Old 11-11-2011, 12:58 AM   #4
Anjohl
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Probably has something to do with their sale.
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Old 11-12-2011, 06:13 PM   #5
The Terminator
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It was a few months ago.
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Old 11-12-2011, 06:16 PM   #6
PeterT
Taking a break; Fed up
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Probably has something to do with their sale.
Remember; the sale has not happened yet. There is still some time required for approval from various government agencies.
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