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Old 10-14-2011, 10:55 PM   #1
wyndslash
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K3 got stuck

What should I do? It got stuck while loading a crossword puzzle
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Old 10-15-2011, 12:44 AM   #2
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What should I do? It got stuck while loading a crossword puzzle
Did you try to restart it by holding the switch to the right for 30 seconds?
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Old 10-15-2011, 01:47 AM   #3
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Yup. Still gets stuck
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Old 10-15-2011, 02:02 AM   #4
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Yup. Still gets stuck
It stuck and wont restart or gets stuck after restarting the Kindle?
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Old 10-15-2011, 02:14 AM   #5
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I read somewhere holding the power switch exactly 15 seconds does a different reset than holding it longer and that might fix a frozen Kindle. Worth a try.
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Old 10-15-2011, 02:17 AM   #6
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Cool hmmmm....

Quote:
Originally Posted by WinnieP View Post
I read somewhere holding the power switch exactly 15 seconds does a different reset than holding it longer and that might fix a frozen Kindle. Worth a try.
if that doesn't help try charging it for a while (overnight is good).
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Old 10-15-2011, 02:31 AM   #7
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Quote:
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It stuck and wont restart or gets stuck after restarting the Kindle?
The active content won't load
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Old 10-15-2011, 02:32 AM   #8
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The active content won't load
Okay I would remove the game, restart the Kindle then redownload it.

What game is it?
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Old 10-15-2011, 05:14 AM   #9
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Quote:
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Okay I would remove the game, restart the Kindle then redownload it.

What game is it?
all of my active content (ex. NY crossword puzzle, notepad, etc). ok, i'll try to do that. thanks
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Old 10-15-2011, 06:50 AM   #10
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it still won't work. looks like i'm going to have a chat with customer service
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Old 10-15-2011, 07:07 AM   #11
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ok, it's fine now
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Old 10-15-2011, 08:03 AM   #12
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ok, it's fine now
Marvelous people at Amazon CS...very good. I've had issues with active content but I don't often try using it.
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Old 10-15-2011, 08:51 AM   #13
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Marvelous people at Amazon CS...very good. I've had issues with active content but I don't often try using it.
i bought a bunch of word games when they were on sale
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Old 10-15-2011, 05:44 PM   #14
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ok, it's fine now
What did CS do, Wyndslash?
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Old 10-16-2011, 08:12 AM   #15
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What did CS do, Wyndslash?
just told me what to do step-by-step. i actually found it in their FAQ but i was already in the chat and didn't want to blow off the CS i'm amazed by their patience of dealing with frustrated idiots like me
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